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Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
June 3, 2025
PinnedF.A.Q.

Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19357 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
O
Rank 6
oho
Rank 6
June 6, 2025

Where OVO have installed Ohme’s then why don’t OVO come to an agreement with Hypervolt to get all those replaced at a significant discount. Help’s OVO and help’s Hypervolt. 

More importantly for those customers who’ve had the rug pulled out from them, gives another option rather than direct EV integration or leaving OVO.

I See Ohme suggest moving to Octopus or E.ON. You have to wonder how long it will be before those suppliers standardise integration protocols.

0
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 6, 2025

    It’s probably worth mentioning that just because OVO and/or folks on the OVO Forum may have recommended particular Chargers, it’s arguably not the same as saying you must buy that particular Charger - there were always others available.

    Where OVO have installed Ohme’s then why don’t OVO come to an agreement with Hypervolt to get all those replaced at a significant discount. Help’s OVO and help’s Hypervolt. 

    More importantly for those customers who’ve had the rug pulled out from them, gives another option rather than direct EV integration or leaving OVO.

    I See Ohme suggest moving to Octopus or E.ON. You have to wonder how long it will be before those suppliers standardise integration protocols.

    Now that’s a pretty sweet suggestion. I can’t promise it’ll happen, but what I can promise is that I’ll make sure the Forum Moderators get to see it - give me a few minutes and I’ll fling this idea their way.

    If both OVO and Hypervolt like the idea, then theoretically at least… It’s not completely beyond the realm of possibility...

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    0
    M
    Rank 2
    mjpower4
    Rank 2
    June 6, 2025

    What a set of utter jokers Ovo are. I am in the situation I got the Ohme Pro 18 months ago because it worked specifically with Ovo. My wife’s Jeep Avenger is not compatible now with this shambles but my Tesla is. So I have no choice and have to move - I have been with. Ovo did years but this is an absolute joke. If I can get a free release from a fix they agreed with Charge Anytime which now won’t work then it’s a direct complaint to the ombudsman 

     

    Ovo deserve an absolute kicking for this 

    0
      G
      Rank 2
      Gazwad
      Rank 2
      June 7, 2025

      Unfortunately due to this a great many people may have to leave. I read about one chap who had an Ohme installed at the recommendation of OVO only to get this update within weeks.

       

      Alternatives exist for example…

       

      ***Removed by Moderator***

      0
        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        June 7, 2025

        Referral/affiliate links aren’t allowed on the Forum. I’d suggest you edit that out before the Forum Moderators catch it and remove it themselves.

        Blame the spammers and adbots who abuse that stuff like crazy!

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        0
        M
        Rank 2
        mjpower4
        Rank 2
        June 7, 2025

        I have just moved to Octopus this morning due to this. I have been with Ovo for 16 years.

        They were brilliant when they first started but customer servcie has gone significantly downhill during this time. 

        *removed by mod*

         Nice to see that Ovo can’t take criticism either - Thin skinned and incompetent neither is a good look. It’s almost as if they have too many people in Charge Anytime and wanted to contrive a result …. Verdict useless 

        0
        M
        Rank 2
        mjpower4
        Rank 2
        June 7, 2025

        Something I’ve picked up on elsewhere - it may be driven by the need to distinguish where the power comes from, by the sound of it there's scenarios where a customer has solar and that energy goes in to the car, but due to not knowing that, OVO give the customer a credit for the energy even though they never paid for it in the first place.

        Seems that the chargers left on the list can provide the data and also explains why they now want the energy usage to come from the car for those of us that have the now incompatible chargers.

        Don’t expect the above to be confirmed at all, but can see how it could be worth the commercial upheaval if they’re currently paying people to charge their car.

        I spoke to someone and apparently its to do with the apps.

         

        Ovo asked Ohme to do something they were not prepared to do, so they decided to part ways.

        I have to say after seeing the octopus app

        the ohme app

        and then the charge anytime app - it is miles away from both. and IT would have been smarter for them to develop it further first before jumping ship, would probably have reduced the impact significantly. 

        Have never used the charge anytime app from early on as it either never worked or didn’t charge good enough - absolutely useless and Ohme’s app whilst not great always worked but now no chance I would migrate to using CA app so will be of. And thanks Ovo for 16 years and being told to effectively FO 

        0
          M
          Rank 2
          mjpower4
          Rank 2
          June 7, 2025

          Hi all, 

           

          Firstly, we're sorry if you've heard about what's happening with your charger and Charge Anytime from Ohme before us. That was never the plan - we’d planned for you to hear it from us first.

           

          We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs. Ohme hasn’t integrated with this technology. That means that from 15 July 2025, Ohme chargers won’t be able to connect to Charge Anytime.

           

          If you have a compatible vehicle, we really hope you’ll follow the steps in our email to connect via your EV. Connecting via your EV shouldn't be any less reliable than connecting via your charger. You’ll then use the Charge Anytime app to manage all of your charging.

           

          If you don’t have a compatible vehicle, we’ll be sad to see you go, but understand that you may want to switch suppliers so that you can continue to benefit from a lower smart charging rate elsewhere. If you’re on a fixed tariff with exit fees, please contact our team who can waive these for you. Please note, exit fees can only be waived if you don’t have a compatible vehicle.

          Let’s break this down - 

          Firstly, we're sorry if you've heard about what's happening with your charger and Charge Anytime from Ohme before us. That was never the plan - we’d planned for you to hear it from us first.

          in other words Ohme dropped us in it because our comms are so bad …..

          We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs. Ohme hasn’t integrated with this technology. That means that from 15 July 2025, Ohme chargers won’t be able to connect to Charge Anytime.

          So basically our IT guys can’t make a system work with Ohme that every other EV energy provider can….

           

          If you have a compatible vehicle, we really hope you’ll follow the steps in our email to connect via your EV. Connecting via your EV shouldn't be any less reliable than connecting via your charger. You’ll then use the Charge Anytime app to manage all of your charging. 

          But I would not hold my breath and if it doesn’t connect don’t worry we will just blame you…..

           

          If you don’t have a compatible vehicle, we’ll be sad to see you go, but understand that you may want to switch suppliers so that you can continue to benefit from a lower smart charging rate elsewhere. If you’re on a fixed tariff with exit fees, please contact our team who can waive these for you. Please note, exit fees can only be waived if you don’t have a compatible vehicle.

          Finally thanks for nothing and you are in the 25% we don’t give a fig about bye….

           

          truly awful customer service but maybe it’s not just Bradley on ‘Energy Saving Mode’

           

          0
          M
          Rank 2
          mjpower4
          Rank 2
          June 7, 2025

          Hi all, 

           

          Firstly, we're sorry if you've heard about what's happening with your charger and Charge Anytime from Ohme before us. That was never the plan - we’d planned for you to hear it from us first.

           

          We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs. Ohme hasn’t integrated with this technology. That means that from 15 July 2025, Ohme chargers won’t be able to connect to Charge Anytime.

           

          If you have a compatible vehicle, we really hope you’ll follow the steps in our email to connect via your EV. Connecting via your EV shouldn't be any less reliable than connecting via your charger. You’ll then use the Charge Anytime app to manage all of your charging.

           

          If you don’t have a compatible vehicle, we’ll be sad to see you go, but understand that you may want to switch suppliers so that you can continue to benefit from a lower smart charging rate elsewhere. If you’re on a fixed tariff with exit fees, please contact our team who can waive these for you. Please note, exit fees can only be waived if you don’t have a compatible vehicle.

          This “we’ve upgraded the technology” excuse is nonsense. Octopus have been using the exact same “Enode” technology, integrated with their own Kraken technology, for a long time, and they still support Ohme and have no plans to ditch it. This is just pure laziness and a poor attempt at cost saving on development from OVO. You’re going to lose more custom than you’re going to save.

          Absolutely and it does make you think this may have been part of the agenda from day one - I spoke to someone at Octopus yesterday and they could not stop laughing 

          0
          M
          Rank 2
          mjpower4
          Rank 2
          June 7, 2025

          It’s probably worth mentioning that just because OVO and/or folks on the OVO Forum may have recommended particular Chargers, it’s arguably not the same as saying you must buy that particular Charger - there were always others available.

          Where OVO have installed Ohme’s then why don’t OVO come to an agreement with Hypervolt to get all those replaced at a significant discount. Help’s OVO and help’s Hypervolt. 

          More importantly for those customers who’ve had the rug pulled out from them, gives another option rather than direct EV integration or leaving OVO.

          I See Ohme suggest moving to Octopus or E.ON. You have to wonder how long it will be before those suppliers standardise integration protocols.

          Now that’s a pretty sweet suggestion. I can’t promise it’ll happen, but what I can promise is that I’ll make sure the Forum Moderators get to see it - give me a few minutes and I’ll fling this idea their way.

          If both OVO and Hypervolt like the idea, then theoretically at least… It’s not completely beyond the realm of possibility...

          It will never happen unless the appalling customer fallout becomes a business car crash issue for them  

          0
          Show more replies
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