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Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
June 3, 2025
PinnedF.A.Q.

Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19357 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
E
Newcomer
EQA2024Owner
Newcomer
June 6, 2025

Thanks for the reply. What do you mean by the fact that I “won’t get a 100% guaranteed perfect experience every time” as this doesn’t provide any reassurance any whatsoever?.

I note from your profile that you don’t own an EV yourself so presume you’re not talking from experience

0
Blastoise186
Super User
Blastoise186Super User
Super User
June 6, 2025

Profiles don’t always tell the full story… What I do have is experience on the Forum (4.5 years, 8,289+ contributions) where I’ve talked to a ton of EV owners and gained their insights - those have become part of my own knowledge, combined with what the Charge Anytime team themselves have told me.

The main limitation with Mercedes right now is that OVO has to set the charge limit to 50% between sessions and then raise it up to your preferred limit during active charging - it’s currently the only way to make a Mercedes EV start/stop the charging.

Other than that, it should work if you let it do its thing.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
0
Ben_OVO
Community Manager
Ben_OVO
Community Manager
June 6, 2025

​@EQA2024Owner welcome to the Forum. I’ve added an EV badge to your profile so that other Forum members can recognise you 😁.

 

I can see you are aware of the recent Ohme news, and I just want to link you this Forum article about it in case you haven’t seen it:

 

 

On top of ​@Blastoise186’s helpful information RE using Charge Anytime through the mercedes itself, you can find out some more info and user experiences in this previous Forum post:

 

 

Hope this helps, and sorry that this isn’t ideal.

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0
E
Newcomer
EQA2024Owner
Newcomer
June 6, 2025

Rather than share links to other forum posts, and sending customers down a spiralling rabbit hole to research numerous comments and speculation, it would be preferable if OVO simply shared clear and simple instructions with customers in respect of each make of EV that’s has now been affected by its decision.

Given the extent of this issue do OVO have any such plans to provide this information - rather than the “one size fits all” details that were emailed a couple of days ago?

0
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 6, 2025

    I don’t really want to get deep into the weeds about that matter. I will say this much however…

    If one side of an integration doesn’t make required changes to their code to enable the integration to keep working, it will inevitably die eventually. Building this stuff isn’t just about making it work in the first place - it requires regular code maintenance to ensure it continues to work in the long run. Ohme didn’t seem to do that and got left behind...

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    0
    M
    Newcomer
    Mickos
    Newcomer
    June 6, 2025

    All.in all its a disgrace, i was sold a charger by ovo 6 months ago they said was compliant with them. I am aware how long decisions take in companies like this so they will have been fully aware that this was possible, though have continued to sell anyway.

    They will take aaay the fees for leaving HOWEVER please be warned.... i rang them yesterday and they removed the fees by taking me off my fixed rate amd putting me.onto a variable rate...and then back dated the charges to march which then costs more than the leaving fees..... this is a disgrace that will betaking further and i only noticed because i keep a close track of credit on my account....i wonder how many they have done this to..... i still await the phone call back i was promised...though they did admit what had happened when i contacted again last night…

    All.in all its. A shocker and i hope everyone leaves ovo because my bet is there will be more chargees they recommend that will be discontinued next....

    I’ve received the same email - do I take it you started your fixed contract in March? Seems a really underhand way to go about things to waive the exit fee but back date you to the variable rate and charge you for extra - my fixed tariff was from February so potentially worse

    0
      M
      Newcomer
      markp1102
      Newcomer
      June 6, 2025

      OVO you have previously confirmed you will waive Fixed Rate exit fees, can you also confirm (as per mentioned by other users) that you will not be back dating any billing once transferred back to variable tariff…. this would be the final straw if I’m then having to waste my time and effort in ensuring that any final billing is correct!

      I do not have a compatible vehicle so will be looking to tfer to another supplier. My current fixed tariff ends this September. I dont currently spend too much on charging per month, so wouldn’t impact me too much anyway if had to hang around for a few months or leave 53 days before this ends anyway just to aviod any further hassles.

      I have only been using Ohme 14 months and had installation all done by yourselves, this was all tbf a great experience. Its a real shame that you are not considering the impact to customers this will have and have not remediated this for at least in short term.  You clearly dont seem to care about the costs to yourselves this will have when you loose 1000’s of customers.

      0
        Bradley_OVO
        Community Manager
        Bradley_OVOAuthor
        Community Leader
        June 6, 2025

        Afternoon,

         

        While monitoring this thread, I’ve noticed some comments about the process of switching suppliers without paying exit fees, so I wanted to clarify a few things.

         

        For customers on tariffs with exit fees who can’t connect to Charge Anytime via their vehicle and wish to switch to another supplier, we’re moving them onto a Standard Variable tariff with no exit fees. This will allow them to switch away without being charged an exit fee.

         

        To confirm, our process is not to backdate the prices of this variable tariff. You’ll only pay our variable prices from the date you agree to move onto this tariff. If you think your prices have been backdated, please let me know, and I can investigate this further for you.

        I'm not lazy, I'm just in energy saving mode!
        0
          P
          Rank 5
          Phil Smith
          Rank 5
          June 6, 2025

          Bradley

           

          Why can't Ohme integrate? You recommended Ohme chargers to customers, including myself, so I'd expect you both to overcome any problems.

          Why only a months notice, surely you should be providing at least 3 months?

          Bradley, would you please address the above points?

          0
            P
            Rank 5
            Phil Smith
            Rank 5
            June 6, 2025

            It's appalling. They should give at least 3 months notice, so it sounds like OVO and Ohme have fallen out big time.

            When I acquired my charger and EV two years ago, OVO said both were compatible. Now OVO say my 2023 Q8 etron isn't, as only models from 2024 onwards are. Why would this be?

            0
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