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Rich-M
Rank 1
August 24, 2018
Solved

Can I get a SMETS2 smart meter installation when I sign up to OVO?

  • August 24, 2018
  • 78 replies
  • 82803 views

What's the current status with OVO?

Obviously I basically want to know:
- If I sign up now do I get offered a free smart meter installation
- If so, will it be SMETS2?
- If not, is there a scheduled date for when this is likely to be available?

Many thanks,
Rich

Best answer by Nancy_OVO

Updated on 03/07/24 by Abby_OVO

 

OVO are now fitting Aclara second generation SMETS2 (S2) smart meters for all smart meter installations. You can find out more about these meters on our S2 smart meter guide here and more about the installation process here. As with all suppliers there’s never a charge for upgrading to a smart meter.

 

If you decide to switch to OVO, you’ll be able to book a Smart meter installation online once you’ve received your opening statement. You’ll just need your Account number (which you can find on your online account or OVO app - Download for Android or iOS).

 



If you have a traditional pay monthly meter but aren’t yet an OVO member, check out our Better Smart plan (which might offer cheaper rates if you’re happy to get a smart meter installed when you join us) and sign up online here. 

 

Want to learn more about the benefits of going smart? Check out the guide below:
 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

78 replies

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Newcomer
Stewieb
Newcomer
February 26, 2019
Ive recently been informed by Lumo that they won't be installing smet1 after the 16th March, so I've gone for an install on the 29th I'm in Essex so take it that counts as the south.
Transparent
Rank 20
Transparent
Rank 20
February 28, 2019
I've just witnessed a SMETS2 installation by OVO at a mate's house in Devon. Details and photo are on another thread here.

So it seems like they are not always going to wait until 16th. It probably depends how many engineers are SMETS2 trained in your geographical region.

And, on that note, the thoroughness of the OVO training was immediately obvious in the way the engineer carried out the job. Knowing I was present, he kindly spoke out loud as he was carrying out each step of the process. There's a strong audit-trail including the need for him to submit 23 photos of parts of the installation. He also enters codes into an OVO App which record things like the type of mains incomer to the property and the physical status of the wiring.

Well done OVO! This fully vindicates your decision to phase out the use of 3rd party meter installers.
Save energy... recycle electrons!
    S
    Newcomer
    Stewieb
    Newcomer
    March 1, 2019
    Funny now just had my appointment for the 29th cancelled and told to book new one only appointments available is the 14th and 15th of March going to given them dates a miss
    Transparent
    Rank 20
    Transparent
    Rank 20
    March 1, 2019
    Hey @Stewieb ... you had a Smart Meter installation booked to occur on the same date as Brexit?!

    Not surprised it was cancelled. There's only so much stress one can take in a day! 😯
    Save energy... recycle electrons!
      S
      Newcomer
      Stewieb
      Newcomer
      March 1, 2019
      Hey @Stewieb ... you had a Smart Meter installation booked to occur on the same date as Brexit?!

      Not surprised it was cancelled. There's only so much stress one can take in a day! 😯
      More likely to get the meter install then a deal getting done 😀
      S
      Newcomer
      stonosnr
      Newcomer
      March 2, 2019
      I asked for a SMETS2 a couple of weeks ago and was told "we do not fit SMETS2 in your area at present", ie Suffolk, which is odd because surely fitting SMETS1 is supposed to finish on March 15th, ie less than 2 weeks away, after that date they no longer count in the jobs completed.
      I declined the offer to join the SMETS1 queue, I guess I'll have to wait until whatever technicality is preventing Suffolk being covered is sorted out!
      S
      Newcomer
      Steven10
      Newcomer
      March 9, 2019
      Hi

      Currently have a SMETS 1 meters installed in our property and I am tinking of switching to Ovo.

      When switching is there anything I need to do with the Smart meter or the new account?
      Has anybody had any problems when switching suppliers?

      Are Ovo rolling out SMETS 21 meters in the Wiltshire Area?

      Kind regards

      Steve
      Eva_OVO
      OVO Staff
      Eva_OVO
      OVO Staff
      March 13, 2019
      For everything you need to know about switching to us with smart meters, @Steven10, take a look at this topic.

      We'll eventually be rolling out SMETS2 meters everywhere, read through this topic for more information. 🙂
      My friend told me how electricity is measured and I was like Watt!
        S
        Newcomer
        Steven10
        Newcomer
        March 13, 2019
        Many thanks, very useful
          Transparent
          Rank 20
          Transparent
          Rank 20
          March 18, 2019
          @Steven10 you might also want to read here where I've given an overview of my own SMETS2 installation last week.

          If you've already got SMETS1 meters, it's most likely that they will simply receive a software upgrade to operate with the SMETS2 protocols. I have no idea how this occurs for customers who move to OVO, but whose meters are from an earlier Energy Supplier whose meters OVO didn't ever use.

          Perhaps @Eva_OVO can find someone in OVO who knows more about that please?
          Save energy... recycle electrons!
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