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R
Rank 1
Rich-M
Rank 1
August 24, 2018
Solved

Can I get a SMETS2 smart meter installation when I sign up to OVO?

  • August 24, 2018
  • 78 replies
  • 82803 views

What's the current status with OVO?

Obviously I basically want to know:
- If I sign up now do I get offered a free smart meter installation
- If so, will it be SMETS2?
- If not, is there a scheduled date for when this is likely to be available?

Many thanks,
Rich

Best answer by Nancy_OVO

Updated on 03/07/24 by Abby_OVO

 

OVO are now fitting Aclara second generation SMETS2 (S2) smart meters for all smart meter installations. You can find out more about these meters on our S2 smart meter guide here and more about the installation process here. As with all suppliers there’s never a charge for upgrading to a smart meter.

 

If you decide to switch to OVO, you’ll be able to book a Smart meter installation online once you’ve received your opening statement. You’ll just need your Account number (which you can find on your online account or OVO app - Download for Android or iOS).

 



If you have a traditional pay monthly meter but aren’t yet an OVO member, check out our Better Smart plan (which might offer cheaper rates if you’re happy to get a smart meter installed when you join us) and sign up online here. 

 

Want to learn more about the benefits of going smart? Check out the guide below:
 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

78 replies

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A
Newcomer
achmelvic
Newcomer
February 6, 2019
@Tim_OVO to confirm and make clear here are screen captures of the online booking system right up to the confirm button. At no point does it ever mention what type of meter will be supplied.

    S
    Newcomer
    smarthome_dave
    Newcomer
    February 6, 2019
    I have a smart meter installation booked for this month (Feb 2019) on the understanding that it will be a SMETS type 2 meter but I am seeking confirmation. ( I don't want a type 1)

    Can anyone confirm the situation for Berkshire area, please?
    S
    Newcomer
    stonosnr
    Newcomer
    February 7, 2019
    I'm on the list, but no date yet. However I was advised yesterday that "SMETS2 are not being fitted in your area", ie Suffolk. In that case I will not bother, seems a complete waste of time installing SMETS1. I'm told software is available to convert 1 to 2 by the end of 2019, I've been involved in software "upgrades" a few time, 5 years late and still do not function correctly! I'll stick to my old meter!
    N
    Newcomer
    NeilFoz
    Newcomer
    February 8, 2019
    @achmelvic @Organic @Iwan79 @Shelster1973 @NeilFoz see the 'best answer' at the top for info on our SMETS2 roll out.

    Here is the link to our booking platform, where it will specify which meter type you'd get!

    More info on SMETS2 here!

    Please can you screenshot where on booking platform it shows where you ascertain what type of smart meter you will get?
      S
      Newcomer
      smarthome_dave
      Newcomer
      February 8, 2019
      I finally managed to speak with Ovo and they confirmed my suspicions; they are still installing SMETS type 1, so I cancelled my installation.
        A
        Newcomer
        achmelvic
        Newcomer
        February 18, 2019
        I finally managed to speak with Ovo and they confirmed my suspicions; they are still installing SMETS type 1, so I cancelled my installation.

        Thanks for the info, useful to know.
        A
        Newcomer
        achmelvic
        Newcomer
        February 18, 2019

        @achmelvic @Organic @Iwan79 @Shelster1973 @NeilFoz see the 'best answer' at the top for info on our SMETS2 roll out.

        Here is the link to our booking platform, where it will specify which meter type you'd get!

        More info on SMETS2 here!        Please can you screenshot where on booking platform it shows where you ascertain what type of smart meter you will get?

        @Tim_OVO, is any one from OVO going to answer this question at all??
        Transparent
        Rank 20
        Transparent
        Rank 20
        February 18, 2019
        Hi @achmelvic

        I've had a few conversations with OVO staff about this issue. As I understand it, they have a certain number of engineers who have been trained to install SMETS2 meters. Since the Installation Teams can be moved around the country, there is no clear answer to your question.

        Whether you get a SMETS2 depends on when the installation is to occur and where you live. The generic forms on the website don't give that level of detail.

        What I don't understand is why OVO have been granted an exemption to continue installing SMETS1 meters beyond the 5th Dec deadline announced by Ofgem. There must be a good reason for it otherwise Ofgem wouldn't have agreed.
        Save energy... recycle electrons!
        A
        Newcomer
        achmelvic
        Newcomer
        February 25, 2019
        Thanks @Transparent for the info.

        Yes as as far as I knew company’s aren’t allowed to still fit SMETS1 meters but from the sound of it OVO still are.

        And yet another week goes by without any response here with some official answers or explanations....
        @OVO any update or clarification??
        Transparent
        Rank 20
        Transparent
        Rank 20
        February 26, 2019
        OK... so I have an update:

        From 16th March, any SMETS1 meters which OVO installs in the south of the UK will not count towards their Ofgem targets. So logic suggests that these sites will be fitted with SMETS2 units from that date.

        I don't know where is the demarcation line for north/south, but perhaps one of the Moderators like @Tim_OVO could find out for us please?
        Save energy... recycle electrons!
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