Can I get a SMETS2 smart meter installation when I sign up to OVO?

Anyone from OVO here who can advise on the sign up screens please?

OVO stated that they can only fit the SMET1 version in my area. They obviously haven't checked the status of the mobile phone signal where I live as it is extremely poor and unreliable. The SMET1 meter relies on a mobile phone signal for communications! Come on OVO please get your act together and contact me to arrange to fit a SMET2 . My contact is due renewal very soon, and after 5 years with you, will have no option to switch suppliers if I am ever to get a Smart meter.

@Tim_OVO or @Eva_OVO

Could one of you help please? I'm in the same situation and I'm now looking to have a SMETS2. How do we go about finding out some sort of rough idea (emphasis most certainly on the "rough") of when SMETS2 will be available in different regions please?

Hello - does anyone know if anyone from Ovo still participates in these forums or is it just a user community forum now?

I have switched to Ovo from Scottish Power. It is a new build house and there are smart meters installed but they work as traditional meters because they have not been commissioned yet. Will Ovo be able to commission the meters so that I can use the smart functionality?

If this is not possible I would like to have new smart meters installed and commissioned, preferably SMETS2. How do I contact Ovo?

Another one asking the exact same questions here. Won't book a smart meter installation until it's confirmed, for definite, that we'll get a SMETS2 meter

Just commenced supply with you (dual fuel) Can i have a SMETS2 installed. Postcode is cm9 6jh?
Thank you.
Neil

@achmelvic @Organic @Iwan79 @Shelster1973 @NeilFoz see the 'best answer' at the top for info on our SMETS2 roll out.

Here is the link to our booking platform, where it will specify which meter type you'd get!

More info on SMETS2 here!

@Tim_OVO thanks for the reply but I'm afraid that doesn't answer the question which I think has been mentioned on here plenty of times.

That online booking platform DOES NOT tell you what type of meter will be supplied during the booking process, I assume you only find out in the confirmation email once the booking as been made which is not very helpful, again I believe this has been pointed out numerous times already by other people.

So if we then find out it is a SMETS1 meter once the booking has been made one would have go through the hassle of cancelling the booking, a waste of time on everyone's part rather than OVO have a better means of confirming it prior to booking.

It appears these same questions have been being asked for the last 18 months along with the vagueness about if/when SMETS1 meters will get a software upgrade to SMETS2 at some point.

I agree. My question is quite straightforward. Where in the booking process does it show? Come on - it’s not that difficult to be transparent please?