Audi Q4 not charging with Charge Anytime app

Hi @DPA 

I’m really sorry to hear about the trouble you’re having with Charge Anytime.

Did you email the charge anytime team at chargeanytime@ovoenergy.com? Let me know, if that’s the case and I can chase the team on that.

We’ve got a couple of other topics on the Forum that may be useful too if you’ve not tried those already:

Still having issues with the Audi Q4

Discovered that the Audi app has a charging schedule on it which has to be turned off

The app still does not recognise that cable is plugged in and ready to charge, even though it shows the car with the current battery level. Only way to get a smart charge is to delete the car and add back

I have sent an email earlier this week asking for support but still not had a response. Also never had a response to my earler email 

Hey @DPA,

Really sorry for the issues you’re having,

I’ll reach out to the team & report back. 

@Emmanuelle_OVO - any update on this?

Had the same issue when trying earlier this week 

Hi @DPA,

I apologise for the delay in the response. 

The team have responding to this saying:

“It seems the issues are actually with the Project EV charger going idle and not offering charge. When plugging the vehicle in at home to charge using Charge Anytime, there is often a brief period of charge whilst we work out the best charging schedule based on your vehicle's state of charge and your ready by time. The charge is often then stopped ready to start again later, which is signposted on the Charge Anytime app's dashboard. Project EV chargers seem to interpret the charge being stopped as a sign that the vehicle won't require further power, so when we tell the vehicle to start charging again based on our schedule it calls for charge from the charger but non is delivered. If you contact Project EV should also be able to update the charger's firmware to the latest version, which has solved the issue for other Charge Anytime customers. Otherwise experimenting with setting a sooner Ready By time so that it charges right away (instead of the  charger going idle)”

Hope that helps.

Hello - I have a Hive EV Mini Pro not the Project EV mentioned in the response 

Hi @DPA,

Apologies for the confusion, I’ll double check this with the team and get back to you.

Hi @DPA,

The team have advised to contact them directly on chargeanytime@ovo.com or by phone on 0330 175 9678 (Option 2) with details of when the issue occurred and what error messages you can see in the app/when it last updated, so they can investigate this further for you.

There was an Audi app update in the last week - car has smart charged twice since then without any issue

Hopefully the issue is sorted now 

Thanks to all those that have helped 

Hey @DPA 

Really glad to hear that all seems to be sorted now, thanks for coming back with that update!

Feel free to pop back anytime if you’ve ever got any other questions, or even some hints and tips for other EV users. Thanks again for updating us all!🙂