Audi Q4 not charging with Charge Anytime app

Good morning,

(edit: just seen the title and it was supposed to say doesn’t!!)
 

I am incredibly frustrated by the charger setup. I have a 330e and a Project EV charger. I have tried all sorts to get the car to charge on schedule and nothing works. I have to get up in the middle of the night and replug the charger in!

To clarify, I have set a schedule in the OVO app of 00:00 to 07:00 for charging, and a minimum charge 5%. In the car, I have set it to charge immediately. 
 

I plug the car in, and wake up in morning with 5% charge. The car has had its settings changed somehow so it now thinks the car isn’t needed until next Friday at 7PM?! And is now charging on some arbitrary schedule that doesn’t reflect anything I’ve mentioned here. This morning I have just been out to see if the car had charged and the schedule was from something like 14:00 to 19:00. 
 

I did have the BMW app for the car, but I thought that might be messing with the charging and deleted it. But that made no difference. 
 

Please help. I’m regretting buying the car.

Charge Anytime will look at when you want the car charged by and put its own schedule together to take advantage of the greenest slots of energy (it just so happens today -Sunday- that it’s most green during the afternoon).

Any minimum setting on the EV will tell the charger to charge now to that point and then the charge by time setting does the rest. 
There are guides available to explain. 

Thanks for your response. I had set the car to be ready at 7 AM, but by 6 AM it hadn’t done anything….and it was trying to get the car ready for Friday. I’ll probably drive it before then!

With a compatible EV but not charger, you need the manufacturers app as CA uses a link to be able to control things. 
 

(Taken from the guide linked above)

With a compatible EV but not charger, you need the manufacturers app as CA uses a link to be able to control things. 
 

(Taken from the guide linked above)

Thank you. I’m battling to get my charger connected, but I’m sure I’ll get there eventually. 

Hi @jonathonhunterhill,

I can see that our forum volunteer has already given some great advice here.

Please keep us updated with how you’re getting on and if you’re having any further issues.

With a compatible EV but not charger, you need the manufacturers app as CA uses a link to be able to control things. 
 

(Taken from the guide linked above)

Good afternoon,

I’ve finally managed to connect to the charger (Project EV). I now have settings available to me.

What do I have to do to set the charger to respond to the OVO app instead of its own schedule? There’s an option for Pre-set Charging where I can set a schedule, or I have a menu choice of “Method of Control” with the options being APP, RFID, and Plug&Charge.

Thanks again!

Edit: I have spoken to Project EV about this, and it should be in Plug&Charge mode. That mode allows external apps to connect to it.

I think now the issue might be that the car keeps changing it’s internal schedule despite my doing absolutely nothing.

Hi @jonathonhunterhill,

It’s great to hear you’re making some progress with this.

If you’re still having trouble, it may be worth reaching out to to the Charge Anytime team directly via email at chargeanytime@ovo.com or by phone on 0330 175 9678 (option 2).

This thread may also be helpful:

The car is still doing whatever it wants, frankly. I have emailed them already but have heard nothing. I will try and call them.

Hi @jonathonhunterhill,

Please keep us updated if you’re having any trouble getting through to the team.