Audi Q4 not charging with Charge Anytime app

I’ve been using OVO charge anytime for quite a while and with current car and on house mains (so no issues there) 

Ive moved house, set up a new OVO account and new charge anytime account. The app recognises the car and I can see what charge it has etc on the charge anytime app BUT it won’t fully connect to enable the reduced charge rates. 
 

the car charges no problem but no reduced rates. 
 

im using a pulsar plus wall box. I looked to see if I need to connect the wall box to charge anytime but cant see that this is needed? And if so how I do this.

so frustrating. Tried to contact the helpline but no success 

Hey @FozzyJo ,

Sounds like the EV Location settings need an update. Ping an email to chargeanytime@ovoenergy.com letting the team know you’ve moved house - they’ll sort this out for you!

Thanks for the reply

 But that’s already done. Closed one account started a new one

The Charge Anytime team probably still need to do some stuff on their end. Have a chat with them, they don’t bite! :)

lol they don’t reply never mind bite 

Hi @FozzyJo,

I’m really sorry for the issues you’ve been experiencing.

I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

I have an Audi Q4 Etron with an Hive charger. Been using chargeanytime successfully for a couple of weeks.

The Hive charger does not have any schedules added and also does not have the approval function on

This week the car was coming up with an error message about charge fault. Had the same issue with the chargers at work. Thought it was an issue with the car so took it to Audi - they found no faults

Ended up deleting the car from the app and was able to charge but at full cost

Would appreciate any support 

Hey @DPA,

I’m sorry to hear you’ve been facing some issues with charging. We have a dedicated Charge Anytime team to investigate this with you. If you reach out to them at 0330 175 9678 (option 2 existing customers), they can investigate this. 

Please let us know how you get on that way so we can ensure we get you back on track. 😊

hey @ChristopherS_OVO I have raised a support ticket for this. Will try the number above as well 

Disappointed not to have had a response to my email. I did try the telephone option, where the advice was to delete the car from the chargeanytime app.

When I plugged in the charger, the app did not recognise that the car was connected, tried to delete option again. Managed to get a cheap charge although not for the first hour

Tried again last night - again did not recognise car was plugged in. After deleting the car and adding again, app recognised car was plugged in with a charging will start after midnight status. Checked in the morning, car had not charged. 

Wife has a tesla - this charges without any issues 

This is now getting frustrating