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Ian222
Rank 4
January 2, 2024
Solved

Audi Q4 not charging with Charge Anytime app

  • January 2, 2024
  • 87 replies
  • 3862 views

Ok so this seems to be a problem with Audis after doing some research. I have a project ev charger and after doing through all the options I can’t get the app to charge via the smart charge. So annoying. You connect it to the car, the app says it’s connected you tell it when you want it charged by and it does nothing all night. Even when you press for an urgent charge it doesn’t work. Contacted the support email, not much help to be honest. Anyone sorted this problem out? 

Best answer by BPLightlog

Updated on 14/02/25 by Ben_OVO

Not sure how I can test that. 
 

all works fine if I delete the anytime app and just plug it in direct.

If you mean via the charger, that suggests that the charger is working ok. Presumably you’ve looked at the guide 
As you mention, there have been other reports of Audi being problematic with Charge Anytime recently. Have you had a response from the support team chargeanytime@ovoenergy.com ?

 

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Jeffus
Rank 20
Jeffus
Rank 20
January 11, 2024

Ok so the latest update……

 

so we are charging on the reduced rate much better now, it’s not perfect but it’s working. 
 

after going into the project ev charger app and connecting it to our WiFi we can change the settings to charge via smart charging as in via a schedule. Once I had done that the anytime app seemed to work better. I must admit I do set the ready by time to about 12.30-1am so that the charge starts around 7pm ish. Last night we went from 40% to 80% so I am happier. If I set the ready by time to say 5am then it won’t start charging till 11pm and I will be asleep by then and I won’t know if it’s doing it’s jobs properly so I don’t want to risk it. 

Personally I think that is a reasonable approach in the circumstances. You are still charging outside the peak evening period.

    I
    Rank 4
    Ian222Author
    Rank 4
    January 12, 2024

    Just out of interest do you need the WiFi connected to the anytime app for it to update and work? 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 12, 2024

    Just out of interest do you need the WiFi connected to the anytime app for it to update and work? 

    It would probably help if you did. :)

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      G
      Newcomer
      GcGibson
      Newcomer
      March 4, 2024

      Ok so the latest update……

       

      so we are charging on the reduced rate much better now, it’s not perfect but it’s working. 
       

      after going into the project ev charger app and connecting it to our WiFi we can change the settings to charge via smart charging as in via a schedule. Once I had done that the anytime app seemed to work better. I must admit I do set the ready by time to about 12.30-1am so that the charge starts around 7pm ish. Last night we went from 40% to 80% so I am happier. If I set the ready by time to say 5am then it won’t start charging till 11pm and I will be asleep by then and I won’t know if it’s doing it’s jobs properly so I don’t want to risk it. 

      Hi Ian,

       

      Found your comments very useful. I’ve just got an Audi etron 2020 with a Project EV charger. Some questions over the compatibility of my car despite the online tool saying otherwise. The car has connected to the Charge Anytime App okay, and the app had scheduled charges but doesn’t seem to be kicking anything off.

      With me not being sure about the car’s compatibility itself, I want to make sure everything in the Project EV app is set up correctly. Where did you change the charger’s setting to charge via smart charging please? Was this within the app and it so, whereabouts?

      appreciate any help you can give.

       

      thanks 

       

      I
      Rank 4
      Ian222Author
      Rank 4
      March 4, 2024

      Hi, 

       

      ok I will check exactly where it is on the app when my wife gets home as it’s in her phone. Are you connected to the project ev app via your  home wifi? I assume you are and it’s displaying information on the homepage of it. By memory you click the top right hand menu and the smart settings are in there. I have to still set my car to finish charging at about 1am to get it to start charging from 7.30pm ish. If I set it to say 5am it doesn’t like it and after midnight won’t charge the car. 

        G
        Newcomer
        GcGibson
        Newcomer
        March 4, 2024

        Thanks for quick response!

        Yes, connected to the Wi-Fi and using the Project EV app. Only reference to smart charging that I can see is within charger settings> EV Smart Regulations.

        You can set charging time periods in here if the setting is enabled but I currently have this turned off. I’ve attached a photo (if it works). Is this what you are referring to? If so, is this where you have set your 7.30pm - 1am time frame? And when you do this, does the Charge Anytime app work / push through at the smart rate? I would have thought that setting timers would restrict the smart charging but if you’re having success with it and still getting your credits, I’ll give it a go!

         

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        March 4, 2024

        The comments here are intriguing. 
        Generally when you are using Charge Anytime with a compatible EV but not a compatible charger, the instructions suggest only using the Charge Anytime app .. not the charger app. 
         


        Does this not work for you?

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          I
          Rank 4
          Ian222Author
          Rank 4
          March 4, 2024

          Yep that’s the settings pal, I changed the times so it covers the whole 24hr period. Turn that on and it should work 

            I
            Rank 4
            Ian222Author
            Rank 4
            March 4, 2024

            The comments here are intriguing. 
            Generally when you are using Charge Anytime with a compatible EV but not a compatible charger, the instructions suggest only using the Charge Anytime app .. not the charger app. 
             


            Does this not work for you?

            yes you only use the anytime app from now on but you need to tell the charger that you want to smart charge 

             

              G
              Newcomer
              GcGibson
              Newcomer
              March 5, 2024

              Okay, thanks mate.

              I’ve set it to 00:00-00:00, think that’s correct?

              Had a charge scheduled last night and got 1.4kWh… although I Hadn’t made the changes you suggested then so hopefully some more luck tonight.

              thanks for you help 

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