Audi Q4 not charging with Charge Anytime app

Have dropped them an email.  Can I test charging by removing the app i.e so my Car talks direct to my Hive Charger?

Probably best not to do that, as it may remove logs and other diagnostics as well. Try starting an Urgent Charge via the charger or car instead.

I will give it a go but don’t have the option in my Hive App, will try from the car.  

Thanks for the advice!

Hi, yes pal delete the app and it will direct charge. That’s what I have done in the past. Mine recognises it’s plugged in and says it’s going to start charging at a certain time but it never does 

So did an immediate charge from the car and it is now charging.  The app has not changed, so looks like comms with the car/audi.

Logged into the audi app and it is not updating information - tried both the app and the web browser - wonder if there are issues with MyAudi?

Manish

Scratch that, MyAudi refreshed fine but Anytime app is still showing wrong update time (2 hours ago) so looks like issue with Anytime app.  I won’t delete until Support come back to me.

In that case it’s probably MyAudi that’s messing up rather than Charge Anytime. Might be worth talking to Audi, but OVO’s team will investigate their side anyway.

Does your hive charger have a smart charge setting?  This needs to be enabled with times scheduled at night. Mine had the best charge to date last night but stopped charging around 3.30am for some reason.  

Hi All,

Thank you for you help yesterday.  Starting a manual charge from the Car seems to have kicked everything into life.  Not sure if this was an issue with the Anytime app or the Audi app but all working great now.

Thank you!

Manish

Ok so the latest update……

so we are charging on the reduced rate much better now, it’s not perfect but it’s working. 
 

after going into the project ev charger app and connecting it to our WiFi we can change the settings to charge via smart charging as in via a schedule. Once I had done that the anytime app seemed to work better. I must admit I do set the ready by time to about 12.30-1am so that the charge starts around 7pm ish. Last night we went from 40% to 80% so I am happier. If I set the ready by time to say 5am then it won’t start charging till 11pm and I will be asleep by then and I won’t know if it’s doing it’s jobs properly so I don’t want to risk it.