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Audi Q4 not charging with Charge Anytime app

Forum|Forum|2 years ago
January 2, 2024
87 replies
3862 views

Ok so this seems to be a problem with Audis after doing some research. I have a project ev charger and after doing through all the options I can’t get the app to charge via the smart charge. So annoying. You connect it to the car, the app says it’s connected you tell it when you want it charged by and it does nothing all night. Even when you press for an urgent charge it doesn’t work. Contacted the support email, not much help to be honest. Anyone sorted this problem out?

Best answer by BPLightlog

Updated on 14/02/25 by Ben_OVO

Not sure how I can test that.

all works fine if I delete the anytime app and just plug it in direct.

If you mean via the charger, that suggests that the charger is working ok. Presumably you’ve looked at the guide
As you mention, there have been other reports of Audi being problematic with Charge Anytime recently. Have you had a response from the support team chargeanytime@ovoenergy.com ?

Show previous replies

Emmanuelle_OVO

Retired Moderator

Hey @Ian222,

I’ve asked the team if there is any more advice they can offer, I’ll report back 🙂

Renewable Energy? Big Fan.

Jeffus

Rank 20

This is what I received. Not sure what that means in the first paragraph. You can’t connect to the anytime app via my Audi app.

@Ian222

Was that from Audi or OVO?

Have you done all the steps in the table?

Ian222Author

Rank 4

From OVO. I have done as much as a

i can. Not all apply

Emmanuelle_OVO

Retired Moderator

Hey @Ian222,

The team will reach out, they’ve advised:

Unfortunately here the issue is the Project EV charger. Charge Anytime works by us pausing the car charging and then sending a prompt to resume. This needs the charger to be in a state of 'ready to charge'. Unfortunately while the car's paused the Project EV chargers seem to go idle and stop offering charge. Then when the car tries to resume charging the charger just doesn't offer any. We suggest making sure the charger software is upto date. They maybe able to experiment with setting sooner Ready By times at off peak times of day, but there's a likelihood it just won't work and they'd need to change the charger to use Charge Anytime.

Renewable Energy? Big Fan.

Ian222Author

Rank 4

Ok so that kinda makes sense why it’s not charging. To test that I will set a charge time via the car to start at night and if it charges then it can’t be the charger. As that way it bypasses the anytime app.

Emmanuelle_OVO

Retired Moderator

Keep us posted @Ian222

Renewable Energy? Big Fan.

Ian222Author

Rank 4

Still doing some tests, last night was a better night got more charge out of it but still not perfect. There is a setting in the wall charger app which denotes to smart charging but I can’t get it to turn on yet. I will update when I do.

Abby_OVO

Community Manager

Hey @Ian222

Definitely sounds like a step in the right direction. Do keep us posted on how you get on.

Currently Playing: She's Electric

Manish

Newcomer

Great thread and really helpful.

I have been facing same issues for my A6 TFSIe - Audi App is working fine, my HIve Charger is working fine (even reset it) and the car recognises that the charger is connected and that it is waiting on scheduled charge but nothing happens.

The app reports that it is waiting for the charger to be plugged in. If I delete the app will this allow me to test direct charging?

No response from OVO support as of yet - thought it was me for a minute but does sound like issue with the app?