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Zero Carbon Heating Trial here in Brighton 

Welcome @BrightonCouple !

I’ve let @Tim_OVO and @Jess_OVO know and asked them to give you a key to the Smart Home Trials Treehouse. We’ll let you know once that’s all sorted. Feel free to explore the main forum in the meantime. :)

Nice one, @BrightonCouple!

I’ve done what Jess did earlier, e.g:

Just in time for you to get stuck in over the weekend!

Hi, now I’ve got my ASHP and changed my oven and hob to electric, I want to disconnect my gas to stop having to pay the standing charge. My provider Pure Planet want to charge £126. Is this a standard fee?

Thanks in advance. 
 

Iain

Howdy @Giant Iain !

Sure thing. If you’re part of one of OVO’s Smart Home Trials, I’ll ask @Tim_OVO and @Jess_OVO for a key to the Smart Home Trials Treehouse. We’ll let you know if the key gets granted.

As for your other question… Ironically enough OVO is actually cheaper there! OVO will happily undercut Pure Planet when it comes to removing a gas meter - with a quote of just £106. But you’d have to move your gas (and electricity) supply to OVO first to get this quote to be valid. It’s a chargeable job either way I’m afraid, since it’s not maintenance related and there’s admin paperwork to do as well.

However, once the gas meter is gone and you’ve paid off the meter removal, usage charges and standing charges up to the point of the removal, you’re all done. Standing Charges will cease from the day after the meter is removed and you’ll simply have to pay the bill up to that point. :)

Hi Iain, hope your heat pump is working well. Look forward to hearing about it.

I had my gas meter removed recently after getting the ASHP. Some suppliers who are most keen for you to decarbonise will remove the gas meter for free so it’s worth looking around before paying for this yourself.

I was speaking to someone at OVO online chat the other day about the same thing and they quoted an amount of money to remove the Gas meter so that i could stop paying the standing charge, so it does seem to be a standard fee, when speaking to a trial phone operator though a few days later i raised the same point and they said it had been raised a few times and that OVO were looking into it as it does seem strange that we are trying our bit for the planet and then get charged for doing so.

Welcome back, @Giant Iain! Have double checked and you’ve already got a key so have full access to the Smart Home Trials area for more exclusive ASHP chats!

Some great points being made hear about the additional costs involved in your journey to Zero Carbon heating. It’s worth mentioning here that OVO charges any non-essential maintenance jobs at cost (ie. the same price we’re charged by our third-party engineering company), although it’s interesting to hear how other suppliers cover these costs.

and echo @nealmurphy on this one, we’d love to hear how you’re getting on with the new setup! Had a chance to compare it to our other trialists’? - 

Hi Tim, I'm a bit late signing up, but we’re part of the Carbon Heat Trial with an ASHP install that has been working for a few months, but is still having a few things tidied up yet. Very pleased to have it, but it’s been a long journey!

Hiya @chiefmac !

Welcome to the OVO Forum. I’ve gone ahead and asked @Tim_OVO and @Jess_OVO to give you a key to the Smart Home Trials Treehouse, so you should be able to get access by the end of the day. We’ll let you know once you’re in.

Thanks for joining us!