Are you part of an OVO Smart Home trial? Request to join our private trialist group!

Howdy @Amarritt ! Welcome to the forum. :)

I can definitely try to request a key for you, but Tim is away for the next week and I'm not quite sure if he's set @Jess_OVO up with the ability to give you access. But we'll get you in as soon as we can.

But first, you must provide the Sekrit Password that was given to you by the team. Without that, you can't be granted entry into the tree house. Muhahahaha!

What's a Sekrit password? Must of missed it or never  seen it!

Bleep Bloop! Super Ultra Sekrit Ultimate Master Passphrase Accepted.

Smart Home Trial Tree house Key Request for @Amarritt submitted successfully. Please wait while your Request is being processed. 

Welcome along, @Amarritt.

See you’ve passed the initiation test and happy to say that @Tim_OVO remembered to cut me a set of keys before he set off on holiday - so you’re in! 

Great to have another trialist here to share your heat pump experience - why not introduce yourself and your new set-up (photos always go down well here!) -

Hey everyone, Seems like  have missed out on all these comment. 

I was accepted and had my heat pump installed in Early Feb Lets say the coldest winter on record and left with no proper heating and hot water during this frost bite. 

We have now had a completed installed about a month later with so many snags that are on going to the point we have refused the electrian back to site to correct his damage. 

Anyone else still experiencing snagging. 

what problem were also reported via GTEC audit report? 

Luke 

Howdy @48havelock !

Welcome to the OVO Forum. I’ve gone ahead and pinged a request to @Tim_OVO to give you a key for the Smart Home Trials Treehouse. We’ll aim to get you in there as soon as we can.

Curious to hear of the snags though. But we’ll be able to discuss that with you once you’re in.

I had to wait over a month for my install to be completed. Infact I'm still waiting for the electrician to complete the testing and paperwork. Anyone else have this problem?

Hold ups were waiting for a specialist water tank to be manufactured as my tank is horizontal in my loft. Photos to follow. Coincided with warm days but cold nights (April) luckily I have solar hot water panels and they left the old tank in place so we had hot water most of the time. More to follow..

All done, @48havelock - thanks for sharing this experience of your install. 

You now have access to the private Smart Home Trials area full of topics and info on installation experiences, tips and tricks to using the heat pump and more. 

Here’s a good place to start for you and @Amarritt:

I’ve just had my ASHP system installed, which has already prompted me to replace my gas cooker and hob with electric.

Great to have another ASHP trialist on board, @Giant Iain!

I’ve just given you access to our specially reserved Smart Home Trails area so why not have a little explore. 

We love seeing photos of your set-up here: