App layout changed- has there been an update?

Thank you for your reply. Hopefully this isn't the final offering as I can no longer see what is happening on a daily basis & had to go to the website. Can see previous bills & DDs but not each current day 

Why should that involve removing the ‘live billing’ bit that OVO have been so proud of? All I can see is today’s balance, with no indication of where it came from.

Exactly Firedog. Why fix something that ain't broke as the saying goes. I was quite happy with the live billing part as it was.

In addition to that there was no communication regarding the change on the app it just suddenly changed 

To be honest, Annie, I reckon it’s just a fault, probably caused by a once-every-four-years event that puts an extra day between 28 February and 1 March. There’s probably a red-faced developer somewhere scrabbling around to fix it, so wait and see for a few days.

Thanks for this feedback, I’ve shared this topic with the relevant product manager. 

If you’re able to upload a screenshot of what you’re seeing (or not seeing) that would be really helpful. 

Thank you Emmanuelle

The first screenshot is what I am seeing since Tues & the second what I normally am able to see.

To get live billing I have to go go website 

My Samsung Galaxy tab S6 recently updated the Android Ovo app. This has left me with missing information, as the “Today's Balance” link on the home screen no longer takes me to to the “Charges and Payments” section so I can view previous bills and the progress of billing for the current month. Instead, it displays “Bills and payments” without data for the current month or February.

However, I've prevented my Android Samsung Galaxy tab S9 and my Huawei P30 Pro Android phone from updating the app and the information remains and it displays correctly on both. It's therefore unlikely  that it's a problem with my account data.

I reported the problem via the Ovo app's live chat and notice that someone has also raised the issue here in the Ovo customer forum.

Please fix this if it's an error.

If it's not an error, then it's an extremely unhelpful new design for the app.

So glad it's not just me & I haven't  updated the Ovo app. Today it is just the same not very useful. Unimpressed as the app worked fine for my purposes until earlier in the week!

The OVO Energy app doesn’t just get updated via the app stores. It uses CodePush to update most of the app and assets which will not respect whatever you set in the App Store/Play Store. You can’t turn that off and by refusing to keep it up-to-date, you’re at higher risk of it breaking when the API gets updated. There are other reasons as well why I advise you turn updates back on…

It is strongly recommended to always keep apps updated. Updates may have important security enhancements or critical bug fixes that you can’t see at the surface.