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Best answer by Blastoise186

That’ll be because it’s been updated recently. OVO has been working on a new design for the app to make it feel smoother and more appy, rather than just a mobile website in an app.

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AnnieSMXAuthor
Rank 2
March 3, 2024

The OVO Energy app doesn’t just get updated via the app stores. It uses CodePush to update most of the app and assets which will not respect whatever you set in the App Store/Play Store. You can’t turn that off and by refusing to keep it up-to-date, you’re at higher risk of it breaking when the API gets updated. There are other reasons as well why I advise you turn updates back on…

It is strongly recommended to always keep apps updated. Updates may have important security enhancements or critical bug fixes that you can’t see at the surface.

I haven't turn updates off & I haven't knowingly updated the OVO app. Regardless of any update I am still waiting for someone to explain why my app has changed & I can no longer see daily billing?

Blastoise186
Super User
Blastoise186Super User
Super User
March 3, 2024

I’m afraid I still can’t reproduce the issue in question using Dewott with App V19.1.0 and CP v450.

Dewott is the codename for a device that’s become well known to OVO at this point. I don’t reveal its details publicly but the developers already know them.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Firedog
    Super User
    FiredogSuper User
    Super User
    March 3, 2024

    I’m afraid I still can’t reproduce the issue in question using Dewott with App V19.1.0 and CP v450.

     

     

    I’m seeing the same fault as Annie on the same app version as you. Could this be another very recent device-specific thing, where older devices are no longer able to use all the functions of the OVO app? If so, I’m afraid there are going to be many more unhappy customers, and I’d like to know how to revert to whatever the app version was before the update that rendered our apps partially unworkable. I’d happily trade functionality for potential security enhancements.     

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    March 3, 2024

    I’d like to know how to revert to whatever the app version was before the update that rendered our apps partially unworkable

    Long story short: You don’t have that option. You can only install whatever version the Google Play/iOS App Store offers you, with all previous versions made unavailable.

    This may not be an “old device” thing but I can’t say because none of you have said what devices you’re on, nor Android/iOS versions.

    With that being said, if you’re running on any iOS version older than iOS 17, you’re unsupported anyway per Apple policies. If it’s Android then you need to be on at least Android 12 to guarantee having things work. Most devices released within the last four years should be able to get onto at least Android 12.

    Unfortunately, as Android and iOS evolve over time, those who insist on remaining on older versions will be left behind - and not just by OVO.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      A
      Rank 2
      AnnieSMXAuthor
      Rank 2
      March 4, 2024

      I’m afraid I still can’t reproduce the issue in question using Dewott with App V19.1.0 and CP v450.

       

       

      I’m seeing the same fault as Annie on the same app version as you. Could this be another very recent device-specific thing, where older devices are no longer able to use all the functions of the OVO app? If so, I’m afraid there are going to be many more unhappy customers, and I’d like to know how to revert to whatever the app version was before the update that rendered our apps partially unworkable. I’d happily trade functionality for potential security enhancements.     

      Today after my DD has gone into my account the app has reverted to the original layout - happy days. I hope yours has too?

        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd