Anyone not been paid March prepayment Energy Support Scheme payment?

No, i wasnt...They confirmed on phone yesterday my march refund is late, might take until end of the month. Very annoying....

I also received one of these vouchers in the post instead of my smart meter being credited directly. I redeemed it having the credit added via my SSE top up card but two local Pay Point shops said the didn’t know how to process the payment or that their machine wasn’t working and told me to try somewhere else. It was third time lucky.

I was due for my £67 refund on 21st March 2023 and I have not received it.  I know the £67 refunds will be ending this month, but I have not received my refund which was due two days ago.    My direct debit has gone out of my account.      My statement on line said it was going out on 21st March

Hi @lindab

Welcome to the customer forum. 

You may have to wait up to a week typically to see the money in your account, but it is often quicker

So hopefully you will see it soon.

I don't work for OVO, I am just a customer like you. 

Hey @lindab,

Sorry to hear this, 

When you use this tool, what does it say?  You should get your discount paid straight into your bank account as a refund 3 to 5 working days after your Direct Debit has cleared in the OVO account. If it is delayed beyond this timeframe please contact Support. 

Thank you for your replies.   The refund went into my account yesterday.

Good news @lindab 

Got my March voucher yesterday. Don’t understand why the payment wasn’t added to my meter like all the other payments were. Plus to add insult to injury I have to take voucher and card to a pay point, but I don’t have my card. How can I get this resolved?

Use the app - the barcode you need will be in there

Good Evening all :)

Me and my partner moved into a property on the 17th of February and our account went live on the 25th of February.

It is my understanding that we would be eligible for March’s instalment of  the government’s energy support scheme payment. When does this payment get credited to an account? We have set up to pay on demand and our billing period is the 25th of each month.

Thanks very much.