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Rank 1
josephina
Rank 1
March 7, 2023
Solved

Anyone not been paid March prepayment Energy Support Scheme payment?

  • March 7, 2023
  • 90 replies
  • 1546 views

I have a payg smart meter and not had an issue before receiving the payment before.  I have been told today a voucher was sent??? Why?  It has always been added straight onto meter.

    Best answer by Emmanuelle_OVO

    Hey @Darryn101,

     

    Sorry to hear this, 

     

    Can you try this tool to check what it says about your payments and upload a screenshot of what you see. 

     

    Let’s get to the bottom of it. 

    90 replies

    Show previous replies
    L
    Newcomer
    lewisgreen85
    Newcomer
    March 21, 2023

    When are we getting the £67 credit if we pay by Direct Debit? It is already 1 week later than all previous 5 months?

     

    Thank you

    R
    Newcomer
    RoyalNW5
    Newcomer
    March 21, 2023

    It finally arrived and cashed fine.

      R
      Newcomer
      RoyalNW5
      Newcomer
      March 21, 2023

      @RoyalNW5 hopefully that voucher arrives in the post very soon. If it doesn’t and you need some support credit added to tie you over, our PAYG Support team can assist with this. 

      It finally arrived and was cashed fine.

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        March 21, 2023

        It finally arrived and cashed fine.

        Thanks for letting us know. 

        Good to hear you got the final payment. 

        juliamc
        Rank 20
        juliamc
        Rank 20
        March 21, 2023

        I received mine yesterday, 20th. Direct debit went out on the 15th.

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        March 21, 2023

        You can check status here

        https://energy-support.ovoenergy.com/

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        L
        Newcomer
        lewisgreen85
        Newcomer
        March 21, 2023

        I was charged 2 x direct debits (one at the end of Feb, and one early march), the first one was a 2nd attempt which is why i was charged twice in quick succession.

         

        My account is £200 in credit.

         

        Please can I get my £67 final credit ASAP?

         

        Thanks

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        March 21, 2023

        @lewisgreen85 no one here has access to your account. You may need to check with customer support

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        L
        Newcomer
        lewisgreen85
        Newcomer
        March 21, 2023

        okay thanks

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        March 22, 2023

        Hey @lewisgreen85,

         

        Sorry for the issues you’re having,

         

        If two direct debit’s came out in quick succession you may have been paid two of your Energy Bills Support Scheme payments in one month. 

         

        Can you please use this tool and upload a screenshot of what you’re seeing:

        You can check status here

        https://energy-support.ovoenergy.com/

         

        Let’s get to the bottom of this! 🙂

        Renewable Energy? Big Fan.
        Show more replies
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