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Anyone not been paid March prepayment Energy Support Scheme payment?

Forum|Forum|3 years ago
March 7, 2023
90 replies
1546 views

I have a payg smart meter and not had an issue before receiving the payment before. I have been told today a voucher was sent??? Why? It has always been added straight onto meter.

Best answer by Emmanuelle_OVO

Hey @Darryn101,

Sorry to hear this,

Can you try this tool to check what it says about your payments and upload a screenshot of what you see.

Let’s get to the bottom of it.

Show previous replies

Blastoise186

Super User

You should get one payment soon. Try checking https://energy-support.ovoenergy.com to see the status

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adam_miller

Newcomer

Thanks @Blastoise186 . It is saying we are not even enrolled on the suppprt scheme.

Isn't meant to be auto enrolment?

Thank you!

BPLightlog

Super User

Hi @adam_miller the direct debit is the trigger for this so it may be worth a look once that has been taken

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adam_miller

Newcomer

@Blastoise186 thanks very much.

How about if we pay on demand?

Thank you.

Blastoise186

Super User

You might need to have a word with Support in that case, to check things over

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Souri

Newcomer

What is going to happen after March for energy support scheme. Just received my bill but with no scheme refund and not sure what that means going forward?

BPLightlog

Super User

Hi @Souri , the energy support payments were only in place for 6 months ending in March. It’s the price guarantee which continues. OVO have a page on their website about it

https://www.ovoenergy.com/pricecap

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

Eddie2595

Newcomer

Just going through my most recent energy bill and I can't find the government support payment that has usually appeared on previous bills. I understood that the EPG scheme was extended till the end of June so I want to make sure that I'm still getting that money off my bill. Any help in how it works or where I should find that payment would be great.

juliamc

Rank 20

The Energy Bill Support Scheme only ran for the six months from October’22 to March’23, a total of £400.

The support that has been extended till June’23 is the Energy Price Guarantee which is the government subsidised tariff, slightly lower than the EPG for the last six months, but with a higher standing charge.