Anyone not been paid March prepayment Energy Support Scheme payment?

Hey @Ford,

Sorry to hear this,

You can also contact OVO PAYG on web chat, they will be able to chase up your delayed payment.

Keep us posted with how you get on.

Hi all, I finally got a voucher in the post today!!!!  Why we've had to suddenly get the credit this way who knows but don't give up folks😀 doesn't excuse the shocking treatment we've all endured trying to get answers from OVO😠 

There have been several industry wide issues with the smart meter network over the last couple of weeks which won't have helped, some areas of the country impacted more than others. 

I understand OVO make 5 attempts to put the money on the meter, then if that doesn't work they send a voucher. 

I normally get vouchers through the post and got all previous vouchers fine.  I still don’t have the current March voucher and I’ve been in touch with OVO/SSE every conceivable way.

I’m over 60 and I’m half-way through using my emergency credit.  I simply don’t have the funds to add to the meter myself if the voucher doesn’t arrive within 2 or 3 days.

https://www.moneysavingexpert.com/news/2022/11/energy-prepay-voucher-ebss-claim/

https://www.gov.uk/government/publications/energy-bills-support-scheme-vouchers-letter-to-energy-suppliers-with-prepayment-customers

@RoyalNW5 hopefully that voucher arrives in the post very soon. If it doesn’t and you need some support credit added to tie you over, our PAYG Support team can assist with this. 

I am a new customer of OVO and am having issues trying to get them to apply the government payment every month to my smart meter.  I have been pushed from pillar to post with this and it has not been helping my mental health having to deal with so many people.  All I have been asking for was a direct payment, not a voucher that I cannot use anywhere.  If anyone could help me I would be so appreciative

Not much we can do here I’m afraid as we can’t access your account. Try https://ovoenergy.com/feedback as your next option

Hey @Amme,

Sorry for the issues you’re having,

You’ll need to contact Support for this issue, it sounds like you are with OVO PAYG or Boost Energy. Both have a webchat option.

I’d also advise getting added to our Priority Services Register, we can offer a number of additional services which may be of interest to you.

Hope this gets resolved as soon as possible.