Anyone not been paid March prepayment Energy Support Scheme payment?

11 working days is tomorrow.   OVO/SSE’s telephone support - and you - have already said it could be the end of the month.  Which is it? It sounds like everyone at OVO/SSE is just guessing at something which is entirely their responsibility to fulfil.

OVO/SSE.  If your customers were your management, you’d all be unemployed by the end of March.   Stop taking wild guesses at what your own jobs’ responsibilities are and get the payments sent out.

I DON'T WORK FOR OVO OR SSE I AM. JUST A CUSTOMER LIKE YOU.

Likewise, I also wish to remind all users of this forum that I too am just an OVO customer who helps out here. WE DO NOT have access to your accounts or internal systems at all.

hi update on the on going problem with ovo energy and  the goverment  £66 pound  

have been told that a voucher was sent on the 3rd march it is now the 15th  asked why it was not done automatic  it was because of the change over from sse to ovo  wich i think they are lying  only this morning  i  did a top up  gas and electric  nothing put on the meter waited 5hrs still nothing then had to phone them  spoke to a indian  lady with very bad english and noisy back ground this company is a joke

It wasn’t posted at you, that’s why I put “OVO/SSE” in front of the complaint. 

I am waiting too, had to fight for my december payment as they cancelled  the voucher as it arrived more than 3 weeks after posting it. 

No postal strikes so ovo must be holding on to it to get the interest from the banks.

A complete shambles and frankly disgusting. The government should hold OVO/SSE accountable and somebody deserves sacking for this incompetency. Obviously, the energy suppliers themselves cannot be trusted with paying the bills support scheme discount. The treasury should’ve cut out the middle man and paid people directly themselves.

Sigh… I’ve said this 100 times before but I guess I’ll say it again.

OVO cannot keep even 1p of interest from the EBSS government money. ALL of it has to go back at the end of the scheme. OVO can’t even keep any back to cover their own costs, so this is actually costing OVO money, not making it.

Did the Top Up actually in the end? How did you attempt to Top Up, by using the OVO App? I’ve been avoiding doing it via the OVO APP too! Im going to use my old cards and Top Up Via meter with the voucher code.

Still nothing here, I tried to call and had no joy getting through. Has anyone had it yet or are they issuing vouchers to everyone? 

Thanks