Skip to main content
J
Rank 1
josephina
Rank 1
March 7, 2023
Solved

Anyone not been paid March prepayment Energy Support Scheme payment?

  • March 7, 2023
  • 90 replies
  • 1546 views

I have a payg smart meter and not had an issue before receiving the payment before.  I have been told today a voucher was sent??? Why?  It has always been added straight onto meter.

    Best answer by Emmanuelle_OVO

    Hey @Darryn101,

     

    Sorry to hear this, 

     

    Can you try this tool to check what it says about your payments and upload a screenshot of what you see. 

     

    Let’s get to the bottom of it. 

    90 replies

    Show previous replies
    R
    Newcomer
    RoyalNW5
    Newcomer
    March 11, 2023

    Absolutely shambles not had mine yet for march other 5 payment was on the 3rd each month spoke to ovo to be told wait another 14 days then ring back if then not received it unacceptable people really on these payments each month total joke and I'll be switching supplies when the government stop paying out the money total disgrace 

    You said it all, mate.  The stalling, the excuses, the bad advice, all the errors on SSE’s own website, it’s painful.  I even got a letter from SSE this morning and thought “at last!” but when I opened it, it was just an “annual electricity summary” which even contained the advice  “Remember, it might be worth thinking about switching your supplier”.  I rang SSE instead and got redirect to a web page on their website that doesn’t exist.  The page it showed instead still thinks it’s 2022, as all of their pages do.  What a shambles this whole March voucher payment has been.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      March 12, 2023

      The page it showed instead still thinks it’s 2022, as all of their pages do.

       

      I have requested this to be fixed.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      R
      Newcomer
      RoyalNW5
      Newcomer
      March 12, 2023

      The page it showed instead still thinks it’s 2022, as all of their pages do.

      I have requested this to be fixed.

      Good luck, I alerted them about the error in mid-January.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      March 12, 2023

      Actually, for something like this it’s not about what you know and really more about who you know.

      I know someone I can flag this to who can directly flag it to the right person. I’ve sent them a message this evening and I suspect it’ll probably get fixed within days.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      J
      Rank 1
      josephinaAuthor
      Rank 1
      March 14, 2023

      I am still waiting for the top up and an honest reason to why we are having to wait. Poor customer service  and very frustrating having to constantly chase them.

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        March 14, 2023

        I am still waiting for the top up and an honest reason to why we are having to wait. Poor customer service  and very frustrating having to constantly chase them.

        You are better posting on the ovo Twitter or Facebook feeds as the ovo staff their can access your accounts to see what might be happening in each specific case.

        No one on here can access your accounts.

        https://www.facebook.com/ovoenergy

         

        It has not impacted all customers so i doubt you will ever see anything detailed posted on this customer forum about it. 

        What did the ovo  Support team say last time you contacted them?

        D
        Newcomer
        DLC SMITH
        Newcomer
        March 14, 2023

        I’ve not received this month’s- (March 2023)- energy support scheme discount. It’s now 14th March but the discount still hasn’t been applied to my smart meter.

          Jeffus
          Rank 20
          Jeffus
          Rank 20
          March 14, 2023

          Another one

           

            R
            Newcomer
            RoyalNW5
            Newcomer
            March 14, 2023

             

            You said I see OVO have already told you it may take until the end of March for you to get this final 67 before the scheme closes. It is the 14th today, so a couple of weeks still to go. 

            I am not sure there is anything else you can do, as that will mean the payment is still made in March. 

            I’m not even on a Smart Meter, I normally receive the vouchers via regular post but still haven’t received it for this March.  This is what I’m been told so far;

            ”The voucher will be with you in the first few days of March”

            “It will be with you before the 11th March”

            “It will be with you in the first 14 days of March but that’s not including weekends so it may not be with you until around the 20th”

            and now you saying 

            “It is the 14th today, so a couple more weeks still to go”.

            At what point does someone from OVO/SSE take responsibility for all this and just get the vouchers sent out ?

             

             

              Jeffus
              Rank 20
              Jeffus
              Rank 20
              March 14, 2023

               

              You said I see OVO have already told you it may take until the end of March for you to get this final 67 before the scheme closes. It is the 14th today, so a couple of weeks still to go. 

              I am not sure there is anything else you can do, as that will mean the payment is still made in March. 

              I’m not even on a Smart Meter, I normally receive the vouchers via regular post but still haven’t received it for this March.  This is what I’m been told so far;

              ”The voucher will be with you in the first few days of March”

              “It will be with you before the 11th March”

              “It will be with you in the first 14 days of March but that’s not including weekends so it may not be with you until around the 20th”

              and now you saying 

              “It is the 14th today, so a couple more weeks still to go”.

              At what point does someone from OVO/SSE take responsibility for all this and just get the vouchers sent out ?

               

               

              @RoyalNW5 

              From the guidance given by the government, so 11 working days nearly up. 

               

              Suppliers should seek to ensure that vouchers reach customers within 11 working days of the start of the scheme month.

              https://www.gov.uk/government/publications/energy-bills-support-scheme-guidance-for-electricity-suppliers

              Show more replies
              Terms & ConditionsAccessibility statement

              OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

              OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

              OVO (S) Gas Limited is part of OVO Group Ltd