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Rank 1
March 7, 2023
Solved

Anyone not been paid March prepayment Energy Support Scheme payment?

  • March 7, 2023
  • 90 replies
  • 1546 views

I have a payg smart meter and not had an issue before receiving the payment before.  I have been told today a voucher was sent??? Why?  It has always been added straight onto meter.

Best answer by Emmanuelle_OVO

Hey @Darryn101,

 

Sorry to hear this, 

 

Can you try this tool to check what it says about your payments and upload a screenshot of what you see. 

 

Let’s get to the bottom of it. 

90 replies

Newcomer
March 10, 2023

Is there a reason why my smart meter has not been credited with the final payment which was due at the beginning of March?

Emmanuelle_OVO
Retired Moderator
Retired Moderator
March 10, 2023

Hey @Darryn101,

 

Sorry to hear this, 

 

Can you try this tool to check what it says about your payments and upload a screenshot of what you see. 

 

Let’s get to the bottom of it. 

Renewable Energy? Big Fan.
Jeffus
Rank 20
Rank 20
March 10, 2023

Multi people impacted

Newcomer
March 10, 2023

As requested @Emmanuelle_OVO 

 

josephinaAuthor
Rank 1
March 10, 2023

I have looked at my account and its reads the same as Darryn101   (March £67.00 processed.)

Newcomer
March 10, 2023

I was basically called a liar yesterday by an ovo employee when i said that mypayment had not gone on. Today i received a letter stating that they have tried to put the credit on but was unsucessful and gave my a Vend code so that i could put it on myself via my IHD. The credit went on instantly so don't give up hope. 

Newcomer
March 11, 2023

after over a week  i got through to ovo energy  and was told  a  voucher  was being sent 

and was given a code to take with it plus id  i still think something is not right   i have had 

5 payments no problem all were put on automatic  and now a voucher it is now 11days in 

march  they have no right to hold payments  to people who are relying on these payment

they should be ashamed  i bet the boss of that company  is not sat with blankets round him to keep warm 

Newcomer
March 11, 2023

I'm still waiting for my march payment not had it yet

Newcomer
March 11, 2023

Absolutely shambles not had mine yet for march other 5 payment was on the 3rd each month spoke to ovo to be told wait another 14 days then ring back if then not received it unacceptable people really on these payments each month total joke and I'll be switching supplies when the government stop paying out the money total disgrace 

Newcomer
March 11, 2023

I’m ex SSE and usually receive a voucher via regular mail, I haven’t received mine for March either.