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squiffell
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November 8, 2022
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Android app has stopped showing electricity usage - gas is still showing?

  • November 8, 2022
  • 149 replies
  • 1795 views

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Hi, my android OVO app hasn't shown any electricity usage/cost since 20th October. Gas is fine. I've checked my SMETS1 smart meter and it's blinking and pausing as it should, therefore sending data. AFAIK, I have the latest version of the app, 15.5.0.

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Best answer by Jeffus

Updated on 07/02/25 by Abby_OVO

 

Accounts with meters that weren’t able to communicate with the DDC during the migration, will be contacted to have the meter replaced to ensure that it can communicate with us as it should be.

Check your meter here

https://smartmetercheck.citizensadvice.org.uk/

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year.

Else i would have suggest trying one of the 3rd party apps

https://www.glowmarkt.com/

But i don't think that will work

Could you post a photo of your meter @Blastoise186 is great at identifying meters and may have a bit of info that is useful 

149 replies

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squiffellAuthor
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November 9, 2022

@Emmanuelle_OVO is this the sscreenshot you asked for in your PM?

 

    Jeffus
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    Jeffus
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    November 10, 2022

    @Samuel @squiffell the smart meter checker looks like it is working again today so give it a go and see if it shows anything.

    https://smartmetercheck.citizensadvice.org.uk/

    I expect it will say it can't find your meter

     

    S
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    Samuel
    Newcomer
    November 10, 2022

    Smart meter check done 

     

     

    S
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    squiffellAuthor
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    November 10, 2022

    @Jeffus@Emmanuelle_OVO 

    Same result as @Samuel 

     

    Jeffus
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    Jeffus
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    November 10, 2022

    @Samuel @squiffell that is to be expected. It is not a error. 

    Recently the tool wasn't working, hence the reason it was worth checking again. 

    The DCC  https://www.smartdcc.co.uk/ is working though the migration. Not specifically related to OVO. 

    Any that don't migrate, in theory get replaced next year if nothing changes. 

    @Emmanuelle_OVO posted this previously, here it is again just in case you missed it.

     

      S
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      squiffellAuthor
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      November 10, 2022

      @Samuel @squiffell that is to be expected. It is not a error. 

      Recently the tool wasn't working, hence the reason it was worth checking again. 

      The DCC  https://www.smartdcc.co.uk/ is working though the migration. Not specifically related to OVO. 

      Any that don't migrate, in theory get replaced next year if nothing changes. 

      @Emmanuelle_OVO posted this previously, here it is again just in case you missed it.

       

      I understand. My meter is still sending half-hourly readings as verified the other day. 

      S
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      squiffellAuthor
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      November 11, 2022

      @Emmanuelle_OVO@Jeffus@Samuel 

      Some electricity readings have been restored, though the daily usage figures are not available either online or in the Ovo app.

      S
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      squiffellAuthor
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      November 11, 2022

      @Emmanuelle_OVO@Jeffus@Samuel 

      Some electricity readings have been restored, though the daily usage figures are not available either online or in the Ovo app.

       

      S
      Rank 2
      squiffellAuthor
      Rank 2
      November 11, 2022

      @Emmanuelle_OVO@Jeffus@Samuel 

      Some electricity readings have been restored, though the daily usage figures are not available either online or in the Ovo app.

       

       

        S
        Newcomer
        Samuel
        Newcomer
        November 11, 2022

        Yes mines now up and running at last, thanks for everyone’s help 

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          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd