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squiffell
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November 8, 2022
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Android app has stopped showing electricity usage - gas is still showing?

  • November 8, 2022
  • 149 replies
  • 1795 views

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Hi, my android OVO app hasn't shown any electricity usage/cost since 20th October. Gas is fine. I've checked my SMETS1 smart meter and it's blinking and pausing as it should, therefore sending data. AFAIK, I have the latest version of the app, 15.5.0.

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Best answer by Jeffus

Updated on 07/02/25 by Abby_OVO

 

Accounts with meters that weren’t able to communicate with the DDC during the migration, will be contacted to have the meter replaced to ensure that it can communicate with us as it should be.

Check your meter here

https://smartmetercheck.citizensadvice.org.uk/

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year.

Else i would have suggest trying one of the 3rd party apps

https://www.glowmarkt.com/

But i don't think that will work

Could you post a photo of your meter @Blastoise186 is great at identifying meters and may have a bit of info that is useful 

149 replies

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Samuel
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November 11, 2022

@Emmanuelle_OVO

@squiffell 
@Jeffus 

Just looked at it a bit deeper, it seems to be recording electric usage now, I’m getting a monthly reading but nothing daily or hourly. When I’ve looked at meter readings there’s none since 2015 when the smart meter was Installed, is there anyway I can see a reading on the smart meter because when I looked the screen is blank, I don’t look so not sure if it’s usually blank 

 

S
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squiffellAuthor
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November 11, 2022

 

Just looked at it a bit deeper, it seems to be recording electric usage now, I’m getting a monthly reading but nothing daily or hourly. When I’ve looked at meter readings there’s none since 2015 when the smart meter was Installed, is there anyway I can see a reading on the smart meter because when I looked the screen is blank, I don’t look so not sure if it’s usually blank 

 

 

That's normal. You need to press 9 ti activate the Display. It then displays various readings. Will send you link to help with all that info in a bit.

    S
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    squiffellAuthor
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    November 11, 2022

    That's normal. You need to press 9 ti activate the Display. It then displays various readings. Will send you link to help with all that info in a bit.

     

    In the app: Help > Meters, readings and usage > Using your smart meter > Smart meter buttons and lights

     

    S
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    squiffellAuthor
    Rank 2
    November 11, 2022

    More here: Help > Meters, readings and usage > Using your smart meter > Readings and usage > How to read smart meters

     

    HTH

    S
    Newcomer
    Samuel
    Newcomer
    November 11, 2022

    Thanks for that @Emmanuelle_OVO  just checked readings, could you tell me why when checking meter readings on the OVO app I only see readings from 2015 and they are also bigger readings than now, it’s all gone a bit crazy, one thing sorted and another now not as it should be.

    Gas readings fine

     

    S
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    squiffellAuthor
    Rank 2
    November 11, 2022

    Thanks for that @Emmanuelle_OVO  just checked readings, could you tell me why when checking meter readings on the OVO app I only see readings from 2015 and they are also bigger readings than now, it’s all gone a bit crazy, one thing sorted and another now not as it should be.

    Gas readings fine

     

    Uhm, it wasn't Emanuelle who sent today's responses but me, squiffell, and I can't help with that last question , I'm afraid 😊

    S
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    squiffellAuthor
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    November 11, 2022

    @Emmanuelle_OVO

    I have the same issue as @Samuel.

     

    C
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    ChrisHarris
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    November 13, 2022

    Although daily gas usage is showing since 6th November, electricity is not. Total usage to date seems to be showing in the front of the app. 

     

    Is anyone else getting this problem?

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    November 13, 2022

    Hi @ChrisHarris   how long have you had your smart meters? It can take a few weeks for things to settle down. 
    If you’ve had them for a while, there are occasional drop outs - you can check in your meter readings part of the app/ or online 

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    S
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    squiffellAuthor
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    November 13, 2022

    @Emmanuelle_OVO 

    Following on from my last post, this is what the app home page displays today. Looks like it's forgotten all the historic meter readings from the day my smart meter was installed in 2014. 

     

     

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    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd