Android app has stopped showing electricity usage - gas is still showing?

Yep, and it looks like yours up to 19 October, since then this displays for each day, different dates, of course.

 

This is exactly like mine

Please keep me posted. I'm planning on sending an e-mail tomorrow.

Include a link to any appropriate threads on this forum. 

OVO are not taking emails but you can send them a private message via their twitter account.

The ovo staff there have access to your account. It is an official channel for OVO. 

You need to include your name, address, account number and date of birth in the private message for security purposes. You can attach images.

Then you will have a permanent date and time stamped audit trail of anything you send and ovo reply, including the names of the ovo staff.

They usually reply in 24 hours in the week often quicker.

You can do something similar on the ovo Facebook page but I haven't done that. 

Hey @squiffell,

Welcome to the OVO Online Community.

I can see @Jeffus has already given some really helpful advice here. I’d contact Support with the above information.

We’ll keep an eye out to see if it’s a wider issue, if it is we can report it internally. Do let us know if you get any updates or it starts working again.

Keep us posted with how you get on. 

Hey @Samuel and @squiffell,

If you've got a first generation smart meter, I wonder: you might have recently been enrolled. That would cause some issues?

We’ve got a helpful guide about this topic here:

Hopefully, once the enrollment is completed the usage data should automatically rectify itself. If we get any more information about this, we’ll update this thread.

Hope this helps. 

Sorry to call this out @Emmanuelle_OVO 

OVO are receiving daily smart meter readings. They are all on the readings page.

https://forum.ovoenergy.com/smart-meters-136/android-app-has-stopped-showing-electricity-usage-12452?postid=66669#post66669

They are not being picked up on the bills.

There is something wrong with a few people. It is a struggle to communicate to the Support Team. I am not convinced they understand yet. 

@Emmanuelle_OVO, @Jeffus Jeffus explains it beautifully. It's also almost impossible to get through to support on the phone. It would therefore be much appreciated if you'd escalate this issue.

Hey @squiffell and @Jeffus,

I’ve raised this internally.

If I get any updates on this, I’ll update this Forum thread.

Hope this helps.

Thank you!

Hey @squiffell and @Jeffus,

This has been raised internally, so we can keep tabs and let them know if any more customers are affected by this.

I’ve been told that Support should be able to re-play the reads and regenerate the consumption charges, which will fill in any gaps. 

Hope this helps.