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squiffell
Rank 2
November 8, 2022
Solved

Android app has stopped showing electricity usage - gas is still showing?

  • November 8, 2022
  • 149 replies
  • 1796 views

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Hi, my android OVO app hasn't shown any electricity usage/cost since 20th October. Gas is fine. I've checked my SMETS1 smart meter and it's blinking and pausing as it should, therefore sending data. AFAIK, I have the latest version of the app, 15.5.0.

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Best answer by Jeffus

Updated on 07/02/25 by Abby_OVO

 

Accounts with meters that weren’t able to communicate with the DDC during the migration, will be contacted to have the meter replaced to ensure that it can communicate with us as it should be.

Check your meter here

https://smartmetercheck.citizensadvice.org.uk/

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year.

Else i would have suggest trying one of the 3rd party apps

https://www.glowmarkt.com/

But i don't think that will work

Could you post a photo of your meter @Blastoise186 is great at identifying meters and may have a bit of info that is useful 

149 replies

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Rank 2
Soooy
Rank 2
December 5, 2022

Hi - I’ve just gone online and meter readings are being taken daily for both gas and electricity. However. when I go to usage and ask for daily figures I get the message ‘looks like we couldn’t find your usage data’ for both gas and electric and I get this message even when I go back to October - although the October and November monthly figures are showing. Confusing!

Blastoise186
Super User
Blastoise186Super User
Super User
December 5, 2022

Hey @Soooy ,

Try asking OVO to backfill missing usage data and set the read schedule to Half-Hourly. Experience has shown that can help in cases like this one.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
S
Rank 2
Soooy
Rank 2
December 5, 2022

Thank you - I will give that a try.

W
Newcomer
windpower
Newcomer
January 4, 2023

My electricity usage graph for December 2022 goes up to 21 December and then stops.  Daily meter readings are being transmitted as normal both on my IHD and on the website.  I wondered if others were experiencing this or is it just me?

 

BPLightlog
Super User
BPLightlogSuper User
Super User
January 4, 2023

Not seen this recently @windpower but if the detail is on the web, it usually percolates back into other streams. There seems to have been a hiccup on intra-day data on 31st but not apart from that 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
January 4, 2023

Yep no issues with my online account usage chart either, @windpower. Can you check your account’s meter reading page to see if we’ve had readings? https://account.ovoenergy.com/meter-readings

 

Do you have the OVO app to see if this is replicated there? 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
W
Newcomer
windpower
Newcomer
January 4, 2023

Yes, meter readings are being taken as normal and my IHD display shows correct usage.  Do need to tell OVO about this issue and if so, how?

 

W
Newcomer
windpower
Newcomer
January 5, 2023

I installed the OVO app on my phone with the same result: Data missing from 22 Dec 2022 onwards despite meter readings being transmitted and received.

What should I do next?

Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
January 5, 2023

Thanks for confirming, @windpower. I’ve raised this as an issue to the team, but I would recommend you make our Support team aware of this usage graph issue on your account so account specifics can be looked at. You can do this via web chat or WhatsApp here.  

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    W
    Newcomer
    windpower
    Newcomer
    January 5, 2023

    Many thanks for your help.  I’ll report problem to the Support Team.

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      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

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