Android app has stopped showing electricity usage - gas is still showing?

For what it’s worth, OVO Support say that the issue is caused by my account being transferred onto a new system due to my meters being the older version of the smart meters. In so far as my gas usage graph is still being updated normally, I’m not 100% convinced that this is the cause.  I’ve been with OVO since May 2014. The Smart Meters were installed in March 2016: Secure Liberty 100 for electricity and Liberty EG4v10 for gas.  My IHD is Pipit 500.

If I’m being transferred to a new system and new meters are to be installed, surely I should have been notified?

Your comments would be welcome!

Not too certain about the ‘new system’ but it may mean your meter has had an upgrade to SMETS2. I’ve seen reference to that elsewhere - this thread may help

Apologies in advance if I’m wrong.

I was thinking the same thing to be fair, @juliamc! 😎

@windpower you can check if your meter has been upgraded here

https://smartmetercheck.citizensadvice.org.uk/

Thanks for the tip.  Just checked and the result was:

1. I’m on first generation (SMETS1) meter

2. I should takes regular meter readings and send them to my supplier.

My smart meters were installed in 2016 so the first part is probably correct: I probably do have SMETS1 meter.

But the second part is wrong: my meter readings are being automatically transmitted and recorded by OVO - I don’t need to manually read them and send them!

My gas consumption data graph continues to be updated as normal which makes me suspect that the real cause for the lack of electricity data update is some glitch in the database which records my usage.

I don’t feel assured by the answer received from OVO support team but there seems little more that I can do.

@windpower does it confirm if you’ve been ‘enrolled and adopted onto the DCC’ - which is a terrible amount of jargon to say that your first generation smart meter now acts like a second generation smart meter on a shared platform that all suppliers can access? 

It’s good to hear those daily meter readings are getting to your online account, @windpower. Accurate and automated daily charges is a good place to start from. Hopefully whatever is preventing these daily readings from populating your daily chart is rectified for you soon. 

The smart meter check results were as previously posted ... nothing about being “enrolled and adopted onto the DCC’

I guess the important thing is that the meter readings are still being automatically generated and sent to OVO.  I think I shall just have to be patient and hope that the electricity consumption graph eventually gets updated.  I’ll let you know if it does!

The website can't access my electricity usage data. Gas is fine.

Hi @Duckers1882 do you mean that info is missing generally, recently or otherwise?

As this is a public forum, no one here will have access to your account but if you can give a few more details, someone might be able to help. 
Do you have smart meters? Are your meter readings actual or estimated ?

Hey @Duckers1882,

Sorry for the issues you’re having,

It sounds like you might have smart meters? If so, this tutorial might be helpful to you: