Skip to main content
S
Rank 2
squiffell
Rank 2
November 8, 2022
Solved

Android app has stopped showing electricity usage - gas is still showing?

  • November 8, 2022
  • 149 replies
  • 1796 views

​
Hi, my android OVO app hasn't shown any electricity usage/cost since 20th October. Gas is fine. I've checked my SMETS1 smart meter and it's blinking and pausing as it should, therefore sending data. AFAIK, I have the latest version of the app, 15.5.0.

​

Best answer by Jeffus

Updated on 07/02/25 by Abby_OVO

 

Accounts with meters that weren’t able to communicate with the DDC during the migration, will be contacted to have the meter replaced to ensure that it can communicate with us as it should be.

Check your meter here

https://smartmetercheck.citizensadvice.org.uk/

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year.

Else i would have suggest trying one of the 3rd party apps

https://www.glowmarkt.com/

But i don't think that will work

Could you post a photo of your meter @Blastoise186 is great at identifying meters and may have a bit of info that is useful 

149 replies

Show previous replies
S
Rank 2
Soooy
Rank 2
December 4, 2022

My app has only ever showed gas info in the ‘weekly usage section’ but my sister-in-law’s also shows electricity. How do I get mine to show both please?

juliamc
Rank 20
juliamc
Rank 20
December 4, 2022

Can you show a screenshot of what you can see please.

S
Rank 2
Soooy
Rank 2
December 4, 2022

Here you go …

 

juliamc
Rank 20
juliamc
Rank 20
December 4, 2022

Hmm What do you see on these screens ?
 

 

S
Rank 2
Soooy
Rank 2
December 4, 2022

I can see gas and electric on both of those screens - just not on the weekly usage

juliamc
Rank 20
juliamc
Rank 20
December 4, 2022

Hmm….!! 

Just a thought… is your version of the app up to date ?? 
(struggling here😬)

S
Rank 2
Soooy
Rank 2
December 4, 2022

Yes it is - I even removed the app and re-loaded it. Thanks for trying to help though 

 

juliamc
Rank 20
juliamc
Rank 20
December 4, 2022

Blast ! Maybe @Blastoise186 has some better ideas ?

Blastoise186
Super User
Blastoise186Super User
Super User
December 4, 2022

This doesn’t appear to be an app issue. It’s working for me with Oshawott (note for forum mods: Oshawott is running Android 13 now) with App Version 16.2.0 and CodePush Version v383 .

Try using https://my.ovoenergy.com from a computer and see if it shows up correctly there. You might have an account specific issue.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    December 5, 2022

    Hey @Soooy,

     

    Sorry for the issues you’re having,

     

    I’d advise trying the website as suggested by @Blastoise186.

     

    Could it be that we are set to only take monthly readings from your electricity meter? But your gas smart meter sends readings daily. 

    Renewable Energy? Big Fan.
    Show more replies
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd