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squiffell
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November 8, 2022
Solved

Android app has stopped showing electricity usage - gas is still showing?

  • November 8, 2022
  • 149 replies
  • 1796 views

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Hi, my android OVO app hasn't shown any electricity usage/cost since 20th October. Gas is fine. I've checked my SMETS1 smart meter and it's blinking and pausing as it should, therefore sending data. AFAIK, I have the latest version of the app, 15.5.0.

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Best answer by Jeffus

Updated on 07/02/25 by Abby_OVO

 

Accounts with meters that weren’t able to communicate with the DDC during the migration, will be contacted to have the meter replaced to ensure that it can communicate with us as it should be.

Check your meter here

https://smartmetercheck.citizensadvice.org.uk/

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year.

Else i would have suggest trying one of the 3rd party apps

https://www.glowmarkt.com/

But i don't think that will work

Could you post a photo of your meter @Blastoise186 is great at identifying meters and may have a bit of info that is useful 

149 replies

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ChrisHarris
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November 20, 2022

@Emmanuelle_OVO The readings have come back in both the Android App and online, however, it now only shows previous day's readings. The ability to look further back has disappeared in the Android App but it is still there online.

    C
    Rank 2
    ChrisHarris
    Rank 2
    November 21, 2022

    The ability to look back I am referring to is in the ‘Usage’ page of the app. It is still available online via desktop.

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    November 21, 2022

    Hey @ChrisHarris,

     

    Have you recently updated the App? We did have another user recently update their app and lose this function.

     

    It appears to be fine on ios phones though. 

    Renewable Energy? Big Fan.
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    November 21, 2022

    The ability to look back I am referring to is in the ‘Usage’ page of the app. It is still available online via desktop.

    It has just come back for me in the last hour on the app on android @ChrisHarris @Emmanuelle_OVO 

     

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    November 22, 2022

    Thanks @Jeffus,

     

    In that case @ChrisHarris I'd advise contacting Support, it seems it might be an account specific tech issue. 

     

    I’ll keep an eye out and if I hear anything internally about this being a wider issue I'll update this thread. 

    Renewable Energy? Big Fan.
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    November 22, 2022

    Thanks @Jeffus,

     

    In that case @ChrisHarris I'd advise contacting Support, it seems it might be an account specific tech issue. 

     

    I’ll keep an eye out and if I hear anything internally about this being a wider issue I'll update this thread. 

    I would recommend checking to see if there is an update waiting for the app on the play store if it is still missing the arrows. I see the "code push" value for the app updated for me yesterday, then the arrows came back as per my screenshot. The code push value for me is now

     

     

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 22, 2022

      Looks like that particular CodePush Version is on a staged rollout. You’ll get it automatically at some point when you launch the app, assuming it doesn’t get superseded before then.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Jeffus
        Rank 20
        Jeffus
        Rank 20
        November 22, 2022

        Looks like that particular CodePush Version is on a staged rollout. You’ll get it automatically at some point when you launch the app, assuming it doesn’t get superseded before then.

        The previous code push for me was simply a  "-" 

        So perhaps something wasn't quite right for Chris and a few of us?

        Not a great update generally, extra click now to see a breakdown of yearly, monthly, daily usage. Still no Future Annual Consumption on the Plan page. 

        Looking at the other ovo media channels, some customers feel like a backward step, and i tend to agree with them from what i have seen. Shame as i am sure a lot of effort is put into the app and website 

         

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        Rank 2
        ChrisHarris
        Rank 2
        November 22, 2022

        My code push is currently "-"! So I will wait and see.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        November 23, 2022

        The CodePush Version being a dash usually means there’s been no refresh since you last installed the app or updated it from the App Store/Play Store. It’ll update again next time the app gets a refresh.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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