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squiffell
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November 8, 2022
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Android app has stopped showing electricity usage - gas is still showing?

  • November 8, 2022
  • 149 replies
  • 1796 views

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Hi, my android OVO app hasn't shown any electricity usage/cost since 20th October. Gas is fine. I've checked my SMETS1 smart meter and it's blinking and pausing as it should, therefore sending data. AFAIK, I have the latest version of the app, 15.5.0.

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Best answer by Jeffus

Updated on 07/02/25 by Abby_OVO

 

Accounts with meters that weren’t able to communicate with the DDC during the migration, will be contacted to have the meter replaced to ensure that it can communicate with us as it should be.

Check your meter here

https://smartmetercheck.citizensadvice.org.uk/

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year.

Else i would have suggest trying one of the 3rd party apps

https://www.glowmarkt.com/

But i don't think that will work

Could you post a photo of your meter @Blastoise186 is great at identifying meters and may have a bit of info that is useful 

149 replies

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squiffellAuthor
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November 16, 2022

@Emmanuelle_OVO just read your answer to @squiffell not sure if you’re aware but when you raise a complaint via the complaints procedure no one responds to that complaint, when you write a letter no one responds to the letter, not good 

@Samuel @Emmanuelle_OVO @Jeffus 

I've decided to wait until January. Once all older electricity meters have been migrated the issue should be resolved. Here's hoping!

Jeffus
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Jeffus
Rank 20
November 16, 2022

@Emmanuelle_OVO just read your answer to @squiffell not sure if you’re aware but when you raise a complaint via the complaints procedure no one responds to that complaint, when you write a letter no one responds to the letter, not good 

@Samuel @Emmanuelle_OVO @Jeffus 

I've decided to wait until January. Once all older electricity meters have been migrated the issue should be resolved. Here's hoping!

Fingers crossed. 

In theory any meter that doesn't successfully migrate by the end of 2022 will then be replaced. 

The official position on replacement is currently

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If you have a meter that cannot be transferred to DCC then suppliers have to take all reasonable steps to replace your meter with a SMETS 2 meter by 31st December 2023

    S
    Rank 2
    squiffellAuthor
    Rank 2
    November 16, 2022

    @Emmanuelle_OVO just read your answer to @squiffell not sure if you’re aware but when you raise a complaint via the complaints procedure no one responds to that complaint, when you write a letter no one responds to the letter, not good 

    @Samuel @Emmanuelle_OVO @Jeffus 

    I've decided to wait until January. Once all older electricity meters have been migrated the issue should be resolved. Here's hoping!

    Fingers crossed. 

    In theory any meter that doesn't successfully migrate by the end of 2022 will then be replaced. 

    The official position on replacement is currently

    ​​

    If you have a meter that cannot be transferred to DCC then suppliers have to take all reasonable steps to replace your meter with a SMETS 2 meter by 31st December 2023

    Thanks, @Jeffus. I've had no communication whatsoever from OVO about migration or replacing meters. If it wasn't for your input here I'd be completely unaware.

    S
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    Samuel
    Newcomer
    November 16, 2022

    That’s the end of 2023 @squiffell so you may have a long wait 

    S
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    squiffellAuthor
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    November 16, 2022

    That’s the end of 2023 @squiffell so you may have a long wait 

    Oh, oops. Thanks for pointing that out, @Samuel, though my meter might be migrated sooner. Or maybe I'll just apply for my gas and electricity meters to be replaced with the latest models.

    S
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    squiffellAuthor
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    November 16, 2022

    @Samuel @NicW @Jeffus @Emmanuelle_OVO 

    Quick update: I've managed to speak to an agent via WhatsApp. After taking a picture of my electricity meter and giving him the serial number, the agent looked into the issue, established that my account needs to be updated but that my meter is still sending readings. He advised me that he's referred the issue to the relevant department. It  could take up to 45 days for the account to be updated. Now, we wait.

    Also, my meters are probably too old for migration and will likely have to be replaced by the latest models.

     

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      November 16, 2022

      @Samuel @NicW @Jeffus @Emmanuelle_OVO 

      Quick uodate: I've managed to speak to an agent via WhatsApp. After taking a picture of my electricity meter and giving him the serial number. The agent looked into the issue, established that my account needs to be updated but that my meter is still sending reading. He advised me that he's referred the issue to the relevant department. It  could take up to 45 days for the account to be updated. Now, we wait.

      Also, my meters are probably too old for migration and will likely have to be replaced by the latest models.

       

      Hi @squiffell good to hear you got to speak to someone. Fingers crossed it will get resolved.

       

       

       

        S
        Newcomer
        Samuel
        Newcomer
        November 17, 2022

        At least we are all getting similar information now, I’ve sent pictures of my meters and serial numbers too and told to wait 47 working days ( I actually thought he said 4-7) anyway hope we all get sorted 

          S
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          squiffellAuthor
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          November 17, 2022

          @Jeffus @Samuel @Emmanuelle_OVO 

          Weyheyyy! The android app is showing electricity readings again!

           

            S
            Newcomer
            Samuel
            Newcomer
            November 18, 2022

            Pleased for you, mines a bit more hit and miss

             

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