Android app has stopped showing electricity usage - gas is still showing?

@Jeffus Thank you. It is useful to see daily usage. I do understand that what is on the usage page is not necessarily guaranteed to be the same as the meter reading.

Yep. Only checking as yours is definitely not the same issue that @Emmanuelle_OVO is linking you to. 

@Emmanuelle_OVO this issue @ChrisHarris is seeing is definitely not the same issue as your first link.

As @ChrisHarris says, he can see info on the Meter Reading page fine.

The customers in the link have had several years smart meter readings deleted from the Meter Reading page...they are in a dramatically worse position. 

Daily usage is not showing on both online and android app although meter readings show on both. This is only happening to electric reaings. I cannot seem determine if my meter has been switched to DCC but that may be the problem if it has.

@ChrisHarris nothing specific to suggest it is to do with the DCC switch but of course it could be.  Some of us with SMETS2 meters were missing 30min usage data over October before it came back. @Emmanuelle_OVO ​​​​@Tim_OVO tracked the users impacted at that time

Hey @squiffell,

Sorry your issues are still on-going,

If you haven’t already raised this to Support I'd advise doing so, they’ll be able to access your account. If you’ve contacted Support already and you are unhappy with the resolution provided, you can find out more about our complaint procedure on the website.

If I get any updates about this issue my end, I'll update this thread. 

Hope this helps. 

Okay, thank you, @Emmanuelle_OVO.

Hey @ChrisHarris,

Thanks for your response, 

I’d advise contacting Support and raising this issue, I’d advise asking them if you have recently been enrolled on the DCC, or if it’s been initiated. We’ve had an issue with a number of our customers who’ve recently been enrolled and we’ve raised this internally and it’s been raised to the DCC. It seems to be affecting third parties such as Bright as well. 

If not, as @Jeffus advised, yours might be a separate technical issue. 

Keep us posted with how you get on.

@Emmanuelle_OVO Thank you. Support have onfirmed that my meter is not on DCC  yet. They are forwarding the problem on to their programmers. 

@Emmanuelle_OVO just read your answer to @squiffell not sure if you’re aware but when you raise a complaint via the complaints procedure no one responds to that complaint, when you write a letter no one responds to the letter, not good