Switching to OVO but online account not fully active - is switch complete?

It takes up to six weeks to fully commission everything. Please allow more time for the full process to complete.

You’ll be able to set up Charge Anytime once everything is fully active.

OVO do explain the delay after switching on their webpage. 

Thanks for reply, really appreciated. Yes I think I would understand if nothing was working but smart meter shows me as connected to OVO and I have been able to set up the charge anytime app which is proactively managing my charging times for me and showing savings on the app- given this I would have thought that meter readings should be working to OVO ?

You can try to ask for the SMETS Command to update the read schedule to be sent. However, it’s not guaranteed to work yet.

It's been more than three months since I moved into my house, and OVO still hasn't set up my account. Despite multiple calls to their customer service, I've been shuffled from one department to another without any resolution. I've even experienced long wait times on the phone, which often lead to disconnections. This situation is causing financial uncertainty because I can't track my electricity consumption accurately. I'd appreciate any advice on how to resolve this, as contacting them via phone or online chat has been unsuccessful

Many thanks.

Hi @doyensnr , although it doesn’t help with your account access, presumably you know your energy plan details (price per kWh) and hopefully start readings from your records?

You can check the current meter readings and calculate your own energy costs just to check. I realise that you shouldn’t need to but without it might help for now. 

Hey @doyensnr,

Sorry for the issues you’re having,

I wonder if there is an issue with the details for setting the account up or the change perhaps hasn’t yet completed.

I’ll ask Forum_Support to reach out. 

I have an account number but I can’t set up an online account, because I am not fully migrated.

My problem is how and where can I send ,My meter readings, so I can see how my account stands at the present time. because I have been using,heating and general power,since moving from SSE on August, so it must be mounting up a fair bit.

Thanks Ian.

Unusual to hear your account hasn't fully migrated

Try the online chat feature.

Type Meter Reading

https://www.ovoenergy.com/help#contact_us_container

I think it will ask you for your account number and let you enter the Reading from memory 

Following an online transfer request, my gas and electricity accounts were transferred over from British Gas (official transfer date was the 15th). However, when I try and log in to OVO I get the error below. Customer support say that this is because my account transfer is still being completed but the message doesn’t mention that at all.

Has anyone else had this? Do I really have to wait 6 weeks before I can even log into the OVO platform or is something else going on?

Many thanks, Ben