Switching to OVO but online account not fully active - is switch complete?

They are not the same company and the migration process has to run like any other switch would.

I'll explain more in the morning. 

Fixed now, thanks

Linda, can I ask how you managed to resolve the issue, thanks 

The most likely solution I can think of is that the automated processes completed and launched the account. This is just based on experience as a forum volunteer here mind you - I don’t touch internal systems.

The best thing to do is wait six weeks after switching over. Only after that can you escalate for attention if it’s still stuck.

I hope so, thank you

Only wish that either SSE or OVO had mentioned this in the correspondence or emails but the impression they have was that all would be sorted immediately 

Hello, 

Im reaching out to this forum as OVO support is clearly not resolving my issue.

I requested a switch for my gas from Shell energy to OVO on the 8th July, despite me contacting their support several times over the month I am still not set up with the gas. It's not showing in my account.

Is this normal? It’s been over a month and i’m concerned about how they are going to calculate my bill as i’ve not submitted a meter reading as its not in my account!

Hi @mattblack01 ,

Looks like you posted a few times by mistake. Bear with me and I’ll arrange to have the others cleaned up. Let’s use this one for your question!

Hey @mattblack01 

Sorry to hear about this.

Do you know what the proposed switch date should have been? The switch may have been rejected to by Shell, which would prevent the supply from coming over to us.

Have you spoken with Shell about all of this? What did our Support Team say, did they say the supply hasn’t changed yet?

Check out this handy guide below on what things should be like switching to OVO:

@mattblack01 there are also legal time limits for switching.

These are on the ofgem website.

https://www.ofgem.gov.uk/switch-supplier-or-energy-tariff

This is  a screenshot of what ofgem say is the current law effective 1 May 2019. 

So as @Abby_OVO has suggested, I would ask ovo what the hold up is. 

Ofgem also say:

"You won’t need to do anything if suppliers breach a standard and spot the issue. Compensation is automatic. You can report a claim too.

Suppliers have 10 working days from a breach to pay you. They could owe a further £30 if they don’t meet this timeline. Ofgem monitors supplier data to make sure they do this.

If you think an issue isn’t fixed or you haven’t been compensated, it’s best to contact your supplier to tell them. If you aren’t happy with their response then make a complaint. "

I switched from Eon next to OVO on 1st September

smart meter display is working, it shows meter readings and (correctly) has been updated to say my supplier is OVO and rates are correct.

I have been able to set up charge anytime app and that is scheduling EV charging and showing savings in the app.

However -

Ovo are not receiving ½ holy meter readings (or indeed any meter readings).

The citizen advice website is still showing my meter as connected to eon.

i have contacted OVO who have said (a) I shouldn’t be able to connect to app if switchover hasn’t worked and (b) I just need to wait for the smart meter to be connected to them and © that their info shows that I have a manual meter.

I don’t think that I will be able to claim refund on EV charging until this is sorted so delay will cost me c£200/ month. I also think that just waiting won’t sort it and when I’ve called no one seems to have any interest in working out what needs to be sorted.

is anyone able to advise me please ?