Moving into new house, how do I set up my account?

Hi everyone, thought I would update this thread. Partially sorted but still a few ongoing concerns.

So progress was made after posting up my issue with account set up here, where Ovo forum support reached out via direct messaging on the same day and sorted out the online account - I had online access and could view my bills! All that was left to do was set up a direct debit and clear 1 year’s worth of bills….

Called the Ovo support team to set up a DD last week, which they did after giving my details. Logged online later that evening to the Ovo app and noticed a new account had been created where the DD was set up to! 

Reached out to the forum support again to inform them of what’s happened, they cancelled the DD on the new wrong account. Two days later I received a welcome letter/pack from Ovo (first letter ive received from Ovo addressed to me after 1 year) with the new wrong account details! 

Why oh why is this so hard to sort….I have reached out to Ovo forum support again to ensure this new wrong account is closed as there is a bill for this month generated. 

There is also one payment that I made to Ovo to be traced when I moved in last year as it has not been credited to my account that I cant see, but they have credited the couple of DD payments made to the correct account.
 

Hi @Draper 

I’m really sorry to hear this is still an ongoing matter. 

The Forum Support will be looking into this and will message you as soon as possible.

Me move to home old costumers to bill Cheng name I will pay next bill bill attached my name 

You need to set up your own account first.

https://switch.ovoenergy.com .

Hi

I’m trying to set up an account with OVO having just moved to a new flat. OVO is apparently the supplier here. I want to set up a new pay on demand variable account. The online system doesn’t let me. Tried phoning and waited for ages but the guy on the other end couldn’t seem to hear me and put the phone down on me! I’m getting fed up trying now. Any suggestions?

Louise

Try Live Chat via https://ovoenergy.com/help .

Otherwise, the easiest option is to set up a Direct Debit account online at https://switch.ovoenergy.com .

Thanks - I don’t want to set up a direct debit account. I’ve tried the live chat but I just get a bot which doesn’t help :(

Why do they make it so difficult for a potential new customer?

Louise

Pay On-Demand incurs more risk for both you and OVO, so they need to talk to you to make sure you understand that risk.

Additionally, Pay On-Demand costs you around £200 a year more than the same tariff paid by Direct Debit.

If, despite this, you still want to pay this way, use the keyword “agent” to get past the bot on Live Chat or try the phone again.

Why is there more ‘risk’? I’ve been paying on demand with Ecotricity for the last 12 years. How do you calculate £200 more? You can’t know what my usage is.

Louise

I use averages to reference that - £150-£250 a year more is the average extra cost for POD compared to Direct Debit or Prepayment. I am a forum volunteer who doesn’t work for OVO, so I act independently of the company.

The risk of non-payment is significantly higher in general than all other options - especially because payment can’t be collected automatically which in turn increases the costs to the supplier and therefore the customer.