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liedmund
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October 18, 2022
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Moved in to OVO home, why am I being sent bills for 'The Occupier'? How do I set up an account in my name?

  • October 18, 2022
  • 11 replies
  • 2770 views

I am new tenant to the house. I was informed by the landlord that the energy is provided by OVO. 

After the first month, I receive the latest bill and want to setup an account to manage it and pay for the bill.

But I can’t setup the new account which “ Some of your details don’t match your account information” appear.

I think OVO may not have any personal details of me registered.

While the heading of the bill is just

“The Occupier”

“Address”

“Post Code”

 

As what I research on this forum, it is hard to find a “REAL” person for enquiry on every aspect of OVO.

Any idea?

Many thanks

Best answer by M.isterW

Updated on 11/07/25 by Emmanuelle_OVO:

 

Exciting to hear you’ve moved into your new home!

 

If your new home is supplied by OVO, you can call our Support Team on 0330 303 5063, we’re open Monday- Friday 9am to 5pm. Or, if you’d prefer to do it all online you can sign up here. 

 

Once you put in your new address details the website will recognise we already supply your new home and give you a quote based on the usage figures we have for the property. 

 

We have some great guides which might answer any other questions you may have about this topic:

 

 

Once you’ve set up your account, we’ll email you a welcome pack within 5 working days. This will confirm your new account details… It's now time to set up your Online Account!

 

For more information check out these helpful tutorials: 

 

 

 

 

OVO don't know you exist until you tell them so you need to give them a call and set up an account. Tell them you've moved into the property and they will take you details and sort everything out.

11 replies

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
March 15, 2024

Hey @ItsAsh,

 

Welcome to the OVO Online Community, 

 

If you move into a property supplied by OVO, you will still be liable to pay for a period from the date you took liability for the home, until the date you switched to another supplier. Which can be a matter of days, weeks etc. 

 

If you’ve already done this, and the letters are for a previous tenant or owner, we will need to send letters to the property as if it ever goes to court we’ll have to show we attempted to contact the customer who owed the money. If they never gave a forwarding address, or contacted us at all, the only address we can send this to is the supply address.

 

Eventually, we’ll send the details to a debt collection agency who’ll attempt to find out who the previous owner or tenant is through a process called trace & search.

 

As long as you’ve set up an account with OVO for the interim period before you switched away this shouldn’t affect you and the letters are for a previous customer.

 

 

Hope this helps. 

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd