I'm a landlord. I've already told OVO my new tenants have moved in but I'm still being billed? Why?

It should now be possible to do a move in (I know you’re not actually moving in, but the process is the same) online: https://switch.ovoenergy.com/

Put in the address and it will pick up that we already supply the home and take you down the moving in journey. Any problems, @triss tristram let us know!

Full guide here: 

Triss I feel your pain, anyone would think that unoccupied properties are a new thing. Took me a day to get it sorted, no one asked for meter readings. In the end I set up  new DD and finally got someone on the live chat to understand that a fixed DD of £290 per month was not appropriate and it should now be reduced to a manageable, realistic £15 per month. Its all very well people giving information but not sure if anyone actually tries it. Wish you well Jane 

Hi, I am a landlord and my flat has been empty for a month. I took a meter reading when the tenant moved out and he notified OVO. I have new tenants moving in in March and I will take a meter reading on that date. What I don’t know is how to let OVO know I am responsible for the usage in the intervening weeks. There doesn’t seem to be any way to do this (or I haven’t been able to see it) I would appreciate some information or advice on this. Many thanks!

Hey @Reluctant !

Could you give OVO a call on 0330 303 5063 in the morning? Press # if you get asked for an account number. :)

Thanks Blastoise I’m new to OVO, it was SSE I dealt with before and phoning them always reduced me to tears, hopefully OVO will be easier?

Should be!

Stop by this thread if you get stuck though. :)

Hi Blastoise, just tried to phone the number you advised and none of the three options were relevant but I hung on anyway which was the last option of being a vulnerable customer which I’m not. When it asked if I was a customer and if I was press 1 which I did (as I assume I am) and just pressed # as advised by you for the account number it wouldn’t accept this. There was no option to actually talk to someone.

I found a page on the website specifically for landlords to open interim accounts;

Got a period before the next tenancy starts? We’ll need to set up an account with you to cover the interim period. You can set-up a new account online here or by giving the Support team a call. 

However, when I clicked the link there was nothing for landlords it was just for people moving home, who already have accounts. 

I tried phoning through the Support Team link on the website and it is the same number you gave me………..

:-( 

Hey @Reluctant,

Sorry for the issues you’re having,

We don’t have specific landlord accounts, all of our accounts are treated the same, you just need to follow the link and set up an interim account. When you call through don’t select you are a customer as your account hasn’t yet been set up. 

The easiest way to set up your account is through the link:

Then when a new tenant moves in, you can select ‘moving home’ via your Online Account. We have a helpful FAQs on this topic:

Hi reluctant. Not read all the details but to let you know OVO are not easy to deal with. Spent day sorting out direct debit for vacant property start of year to now getting email to say they will be increasing DD to £80 per month to cover estimated annual usage!! Clearly not bothering to read meters or even ask for readings. Another thing to sort out which don’t need. Are there no other landlords in this situation? 

When I was a landlord at the point my tenants left I opened a new account as if I had moved in, using a different email address to my home ovo account. when the house was sold I followed the ‘moving out’ process, without giving a forwarding address. All worked fine.