I'm a landlord. I've already told OVO my new tenants have moved in but I'm still being billed? Why?

Hi thanks juliamc

I’ve also set up new account and explained the situation and what was needed. To no avail it would seem. The tenant had OVO so thought keeping them would be simpler but not sure it is. If you don’t mind me asking how much was your monthly direct debit when property was empty?

I didn’t bother with direct debits as the bills were low, I just paid on demand.

The rate is a bit higher by not using dd but it was easier. I also got the EBSS payment straight into the account without the refunding palaver (October only as that’s when we sold). The bills were around £30 per month, over four and a half months.

Although there was a smart meter the gas was estimated so by the time my readings worked through the system I got a refund of my overpayment.

You have to stick with the existing supplier to start with.

Many thanks. Pretty sure I was told I couldn’t pay on demand otherwise would’ve set that up. Let’s see what another conversation with OVO brings 

Unless you’re on a fixed rate which requires you to pay by direct debit I think you can just cancel your dd at the bank and you automatically go to the pay on demand rate. Can someone confirm ??

For an average user it works out to about £200 more expensive per annum, but for a low user, eg a landlord, it’s much simpler to deal with.

Hey @juliamc,

You are correct here…

@Jane hr you should be able to set your direct debit as lower if you explain there will be no usage, but if we don’t receive meter readings then it may be increased as the usage will be estimated based on previous consumption. 

You could get a smart meter installed so the readings are sent across automictically and then pay on demand for what is used. 

Hope this helps. 

@Jane hr I would cancel the dd then and send meter readings as often as possible. My smart meter sends them every half hour

Hi Emmanuelle

Thanks for replying but I wish you would all join up. I’ve tried to give you meter readings, you didn’t want them and you have certainly not asked for them when revising my dd payments upwards. Initially I spent time discussing with the webchat the situation and  an amount was agreed for an an empty property so I now need to spend time sorting this out with one of your colleagues again!.

Hi there,

I am a landlord and have tenants that left, but i got a bill a while later to the occupier and turns out they didn’t give a gas reading and the electric reading is incorrect compared to the photos i took the day after they left.

I called ovo and they said i had to make a new account and then i could email proof of the readings. But when i emailed i got a bounce back that the email doesn't exist any more. How can i update historical readings when i have proof of this?

Clearly the staff don’t even know that the email doesn't exist.

Thanks

You could try webchat or WhatsApp 

https://help.ovoenergy.com/#contact_us_container

i’ve tried web chat and you have to wait ages then it just closes early on a saturday so they leave you hanging. I don’t see why they cant just bring back an email people can get in touch with if its for something that isn't super urgent.