Entered wrong meter reading when I moved in - can this be changed?

Hi ​@Maurie,

Welcome to the Forum. I can see ​@Firedog has given some great advice here. Don’t worry - an incorrect reading can be easily fixed! Have you been in touch with the Support Team yet?

Yes I contacted ovo this morning.The advisor Adrian was most helpful and sorted my problem quickly and efficiently 

Brilliant news ​@Maurie - so glad to hear it’s all sorted, and thanks for updating us 😁

Thanks everyone for helping me I’m so relieved 

I've moved into a little 1 bedroom flat on the 28th March, I got the meter reading from the estate agent before I moved in 003184 and I sent that over to Ovo as no one was living in it and I trusted them, so a week goes by I check my account and it says I've used over £20 of gas even though 2 of the days I weren't there, and I've only had the heating on for a total of 2 hours over the whole week, the oven is electric and I've had 4 showers less than 5 mins a time, I rung ovo and they asked me to provide the meter readings so I checked and gave them the reading I saw 003206 they said no it's not wrong which I didn't understand how I can use that much in 5 days basically with hardly touching it, I've come to realise today that the readings I got from the estate agent and the the one I gave was the Kwh reading and not the M3 reading how do I fix this as I don't know what the M3 reading was when I moved in, please help

Hi ​@Marrs25 ,

Long story short you’ll need to explain to OVO Support that you gave the wrong start readings and that you need to have them corrected. Please submit the corrected readings using the M3 version directly from the meter as part of this.

If you don’t know the start reading, OVO will have to estimate it as a fallback.

Hey ​@Marrs25 

Sorry to hear this, but I’m glad to see one of the volunteers has already stopped by with some really great advice.

You’ll have to get in touch with the Support Team so they can correct this, it’s unlikely that the online system will accept the corrected reading as it’s unlikely to fall in line with the one already submitted so you’ll have to speak with the team so they can fix this.

As Blastoise186 mentioned, if you don’t know what the correct opening reading was, the team will estimate this based in the current correct meter reading.

It’s likely they’ll want to see a photo of the meter so they can confirm the reading and the meter details are also correct so it’ll be good to have that to hand before you reach out.

Let us know how you get on.