I could not locate my gas meter as I have just moved in and wasn't sure where it was, but I had to provide opening meter readings, so I estimated the gas reading based on the reading on the final bill from the last tenants.
I have now located my gas meter however, and my estimate was too high. Can I correct the opening gas reading I gave to you?
Best answer by Lucy_OVO
Updated on 09/07/25 by Ben_OVO
Welcome to OVO and your new home!
Thanks for letting us know you’ve moved in (just in case others reading this haven’t done this yet, you can do this here or by contacting our Support Team). When we create your account we’ll check the date you moved in and the meter readings on this date and create you an account starting from this point. If you’re having trouble finding your meters or opening meter readings it’s always worth speaking to your letting agency or landlord as this information should be listed on your ‘check-in’ report. Please note, you can’t set up your energy account until you have been given the keys to your new property.
As you’ve given us the wrong readings by mistake, these can be corrected. Please take a photo of the meters showing the correct readings and the meter serial number on the front of the meter. Send this to our Support Team, who’ll be able to update your opening reading. To save having to take the readings in future, we’d really recommend looking to get a smart meter installed, which will send us the readings automatically.
The easiest way to keep an eye on your new account is by logging in to your online account or downloading our app (available for iOS and Android)
There’s more tips on how to manage your energy account when you move home on this great guide and other moving house advice on this handy checklist.
Good luck with the unpacking. 
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+8Hi
Long story short you’ll need to explain to OVO Support that you gave the wrong start readings and that you need to have them corrected. Please submit the corrected readings using the M3 version directly from the meter as part of this.
If you don’t know the start reading, OVO will have to estimate it as a fallback.
+4Hey
Sorry to hear this, but I’m glad to see one of the volunteers has already stopped by with some really great advice.
You’ll have to get in touch with the Support Team so they can correct this, it’s unlikely that the online system will accept the corrected reading as it’s unlikely to fall in line with the one already submitted so you’ll have to speak with the team so they can fix this.
As Blastoise186 mentioned, if you don’t know what the correct opening reading was, the team will estimate this based in the current correct meter reading.
It’s likely they’ll want to see a photo of the meter so they can confirm the reading and the meter details are also correct so it’ll be good to have that to hand before you reach out.
Let us know how you get on.
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
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