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Mossimo
Rank 1
May 27, 2024
Solved

Why isn't my smart meter communicating with my current supplier(EDF)?

  • May 27, 2024
  • 25 replies
  • 1722 views

Hi, I'd be grateful someone knowledgeable in smart meters could provide any insight into what could be the problem with my smart meter. After having it initially installed I had to have an engineer come back and install an aerial. Since then I have all 5 green led lights flash every 5 seconds which I believe means the smart meter is working how it should be and is communicating. Despite this EDF is saying they can't read my meter. I will be looking to move to OVO once my 3 year fix deal finishes in September as I want to benefit from the EV tariff they have and I'm keen to get this problem resolved before doing this. If I input my details into the n3rgy website I get no obvious errors other than 'No Export MPAN configured' and 'warning device configuration has not been completed - whitelisted'. Are there any generic reasons why they can't read my meter? Does the green flashing led every 5 seconds definitely mean there is a connection? If that's the case why can't they read the meter? 

 

Best answer by Blastoise186

Updated on 20/10/25 by Abby_OVO

 

Hmm… Welcome @Mossimo … To my lair! Muhahahahahahahahaha!

 

I am the Evil Genius they call Blastoise186, Smart Meter Wizard, at your service. :)

The diagnostics you’re showing me indicate the Comms Hub is fully up and running - that’s a good thing. You can ignore the Export MPAN unless you’ve got FiT/SEG - it’s the Import MPAN that you’re really after.

However, the Electric Meter appears to have not been fully Commissioned yet. It’s connected to the Home Area Network - otherwise it wouldn’t show at all - but the Commissioning process needs to be run again to force it to finish first-time setup. Once that’s done, you should be able to start pulling readings through.

If EDF fail to resolve this, feel free to switch to OVO anyway and OVO should be able to do it for you. Only the active Supplier can do this.

Hope this helps!

 

If you’re with OVO and experiencing communication issues with your smart meter, the following topics might be helpful:

 

25 replies

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G
Newcomer
Grumpybore
Newcomer
August 15, 2024

Sorry for the delay

Let me know whether the picture quality is OK

 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 16, 2024

    Hmmm… Kaifa + L+G combo… Now that I didn’t expect…

    Just to check, what colours are the WAN/HAN LEDs showing?

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      G
      Newcomer
      Grumpybore
      Newcomer
      August 16, 2024

      Morning Blastoise - thanks again

      Trust me to have an unusual setup

      Both are green

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        August 16, 2024

        Bear with me - I’ll need to spend some time thinking about this one. This may take a while.

        But it’s rare to see this exact combo...

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Chris_OVO
          Community Manager
          Chris_OVO
          Community Manager
          August 19, 2024

          @Grumpybore @Blastoise186 @BPLightlog 

          I’ll be keeping my eye on this one as if it’s a rare one then it’s one to learn from 😃

          Renewable energy jokes never get old.
          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          August 20, 2024

          Still not finding much unfortunately. My best guess is that something has gone seriously wrong here. and that DCC needs to step in. Your supplier needs to raise that request, as DCC won’t talk to you directly.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            G
            Newcomer
            Grumpybore
            Newcomer
            August 20, 2024

            Thanks Blastoise.

             

            I will redouble my efforts to get my supplier to directly liaise with the DCC and if I get any meaningful feedback will report on the forum.

            It may simply be that the level of connection with the WAN, be that strength or long-term consistency, are different for the hub to show LFF LED and for the DCC to complete registration. It is possible given that I can only observe the flashing for a finite period that the LED sometimes shows LFF and at other times not. Do you know anything about the reliability of the LED flashing rate in indicating satisfactory connection to the WAN? I looked at the EDMI manual for the hub and must say it was exceptionally unhelpful in relation to interpreting the LED flashing rate.

              Blastoise186
              Super User
              Blastoise186Super User
              Super User
              August 20, 2024

              The flash rate doesn’t show signal strength I’m afraid - only device status. It may show you whether there’s a link or not, but it definitely won’t show you how good or bad it is.

              Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
                BPLightlog
                Super User
                BPLightlogSuper User
                Super User
                August 20, 2024

                It may not help in your situation @Grumpybore but there is a general guide which includes details on the indicators and flash rates as well as additional fitments such as aerials

                on some meters there is a menu which can show signal strength but this won’t show if things are connected unfortunately. 

                Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
                G
                Newcomer
                Grumpybore
                Newcomer
                August 20, 2024

                Thank you both.

                 

                I had already seen the SMHC but was looking for more detail as given by Blastoise as whether the the flashing frequency indicated just a connection or a connection satisfactory for commissioning.

                 

                I will report further if I get any feedback from supplier and/or DCC. Supplier seems remarkably resistant to contacting DCC preferring instead to blame ‘local factors’ e.g. proximity of boiler and consumer unit.

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