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Mossimo
Rank 1
May 27, 2024
Solved

Why isn't my smart meter communicating with my current supplier(EDF)?

  • May 27, 2024
  • 25 replies
  • 1722 views

Hi, I'd be grateful someone knowledgeable in smart meters could provide any insight into what could be the problem with my smart meter. After having it initially installed I had to have an engineer come back and install an aerial. Since then I have all 5 green led lights flash every 5 seconds which I believe means the smart meter is working how it should be and is communicating. Despite this EDF is saying they can't read my meter. I will be looking to move to OVO once my 3 year fix deal finishes in September as I want to benefit from the EV tariff they have and I'm keen to get this problem resolved before doing this. If I input my details into the n3rgy website I get no obvious errors other than 'No Export MPAN configured' and 'warning device configuration has not been completed - whitelisted'. Are there any generic reasons why they can't read my meter? Does the green flashing led every 5 seconds definitely mean there is a connection? If that's the case why can't they read the meter? 

 

Best answer by Blastoise186

Updated on 20/10/25 by Abby_OVO

 

Hmm… Welcome @Mossimo … To my lair! Muhahahahahahahahaha!

 

I am the Evil Genius they call Blastoise186, Smart Meter Wizard, at your service. :)

The diagnostics you’re showing me indicate the Comms Hub is fully up and running - that’s a good thing. You can ignore the Export MPAN unless you’ve got FiT/SEG - it’s the Import MPAN that you’re really after.

However, the Electric Meter appears to have not been fully Commissioned yet. It’s connected to the Home Area Network - otherwise it wouldn’t show at all - but the Commissioning process needs to be run again to force it to finish first-time setup. Once that’s done, you should be able to start pulling readings through.

If EDF fail to resolve this, feel free to switch to OVO anyway and OVO should be able to do it for you. Only the active Supplier can do this.

Hope this helps!

 

If you’re with OVO and experiencing communication issues with your smart meter, the following topics might be helpful:

 

25 replies

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BPLightlog
Super User
BPLightlogSuper User
Super User
August 20, 2024

Thank you both.

 

I had already seen the SMHC but was looking for more detail as given by Blastoise as whether the the flashing frequency indicated just a connection or a connection satisfactory for commissioning.

…

 

I had included the link to the guide as it does include this 

Although as you mention, the flashing rate might vary over time. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    N
    Rank 2
    neilmcl
    Rank 2
    August 22, 2024

    So I’m still having issues with my Smart Meter installation. Over two weeks in and my account still isn’t showing gas meter usage even though I’m told OVO are receiving the data, if that is the case where is it and why can’t any other third party see gas meter data, I’ve tried Bright, Loop etc. The more concerning issue now is that my account says there’s no active tariff/plan associated with my account, even though the plan was there prior to the smart meter install.

    Someone somewhere has messed up and whenever I make contact I keep getting the run around. I’m starting to wish I moved supplier before getting the smart meters installed now.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 22, 2024

    Hi @neilmcl ,

    It can take up to six weeks to fully set everything up after a Smart Meter install. I’d suggest giving it more time just in case it’s one of those things.

    If we have more advice, we’ll let you know here.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    N
    Rank 2
    neilmcl
    Rank 2
    August 22, 2024

    Hi @Blastoise186 , surely that doesn't explain why my tariff has suddenly disappeared though, should it? I've had no bill for my old meters come through and can't see any bill histories because of the missing tariff details.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 22, 2024

    That’s what I’ve been considering as well.

    If you haven’t already, try using Live Chat at https://ovoenergy.com/help - I often find that 10x easier than phoning up. Failing that, https://ovoenergy.com/feedback might work.

    We’ll definitely keep you posted here if we have any thoughts of our own - this might take a while.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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    OVO (S) Gas Limited is part of OVO Group Ltd