Why is the tariff rate on my smart meter and Chameleon In Home Display (IHD) wrong?

I have tried those they only show upto 19th August when my app stopped working.

Hi @RHewitson

I assume you checked this

https://smartmetercheck.citizensadvice.org.uk/

Also

Do these pages stop smart meter readings on 19th? This is different data to the 3rd party apps. The 3rd party apps aren't allowed to access meter readings only usage. 

https://account.ovoenergy.com/meter-readings/history/electricity

https://account.ovoenergy.com/meter-readings/history/gas

Hey @RHewitson,

Really sorry to hear this,

If you feel you’ve not had the support you need and your issue is on-going. You can find out more about the Boost Energy complaint procedure here. 

Hey @Measurer ,

I’m not quite sure what you’re asking here. But if it’s what I think it is, then yes. The IHD should show the correct tariff. If it doesn’t, the SMETS Command Update Tariff Configuration usually fixes it.

If this is on your IHD (in home display) it should not affect your charges. As long as your plan has the correct figures, it’s those and your actual meter readings that count. I know it’s a pain if the IHD is wrong though

Hey @Emmywoo ,

If you’re currently migrating from Boost → OVO I’d recommend not trying to fix this just yet. If you haven’t yet made the request to migrate over, please let the Boost Support Team know you want to switch to OVO Pay Monthly and they can get the ball rolling for you.

Once you’re on OVO properly, the rates should get updated automatically. But if not, the SMETS Command Update Tariff Configuration can force the change through and the Support Team can ping that off for you.

I am an SSE customer but have received zero help so thought I would try posting here. Since the start of the new year, my IHD does not display any usage for electricity - just 55p each which is the standing charge. Shows full signal and connections but having looked through everything on the device I found that the tariff unit rate for electricity is set to £0.00p. The display always showed my usage correctly prior to this. All I get from SSE is unplug the unit and plug back in closer to your meter. Tried this and it does nothing. That is the only “help” I have been offered by about 7 or 8 different people. The customer service is non existent and I need my IHD working correctly so I can manage my usage properly. Can anyone help or suggest what to do next? Many thanks in advance 😊

Hi there, does anyone else have an issue with the amount shown on their smart meter i.e. it’s apparently not the correct usage at all? I have been tracking my usage in money over the pst 3 months and thought I was doing so well by keeping my bill low, only to discover that the monetary value shown on the smart meter is wrong? 

I’m completely confused by all of this. I thought that by getting a smart meter I would know exactly how much energy I am using in pounds and pence, but that doesn’t seem to be the case? 

Has anyone else recently discovered this? 

Thank you for your reply.

So does this mean that the costs showing have not been updated to the new price cap introduced this year? i.e. for example if I look at my smart meter it tells me I have spent £3 today but in actual fact I’ve spent £6 today? So the usage is correct, it’s just the price has not been amended to show this? 

I have been told by several OVO operators to disregard the smart meters as they are incorrect, which is just awful as I have been checking my usage daily (in pounds and pence), but this is giving me false information!

Hope that makes sense. 

Hi I’m having issues with the smart meter not sending information back. On investigation of the rates they’re different to what’s in my contract how do I tell if I’m being over charged for electricity or if my bills are being generated off my contract rate.