Why is the tariff rate on my smart meter and Chameleon In Home Display (IHD) wrong?

And can’t get on website for two days now 

But seems strange it has gone wrong today so how will i know at the end of the day how much i have been charged 41pis really high.

Thank you  

But i still find it very worrying its say 41 if price cap is much lower .

I'm exactly same position, but paying 47.92 ppkWh (50.32 ppkWh on my Smart Meter as this includes VAT).  My contract changed on 10th Sep and my Smart Meter changed instantly in line with my new contract price, so whoever is saying your Smart meter doesn't match what you are being charged is not correct.  NB My parent's OVO meter went up today to reflect new Energy Guarantee Price (EPG) from old OFGEM Cap price, so OVO very quick to put up prices - perhaps not so quick to reduce them for people like us on Fixed Prices that are higher than the EPG?  Would like to ask them, but phone lines and chat closed until Monday !!!

Hi M.isterW  Not completely wrong surely?! If your own meter doesn't always show your contracted unit rates and standing charges (including VAT), this doesn't mean my own and other OVO customers meters are similarly unreliable.  My meter has always matched my agreed contracted rates (with VAT applied) and correlates with the daily charges I see in my OVO App.

My mains meter (a second generation smart meter in the meter box outside the house) holds my rates (tariff and standing charge) and other info (total consumption since installation and the nature of the account).  You can see these values if you cycle through them using the meter's "A" button.  These values are repeated in the IHD's account details section for, as you say, user convenience.  These values are (should be!) updated by the energy supplier when they are changed and should be accurate and match your agreed contract terms.  Otherwise what is the point of a smart meter, which is to provide the occupier the ability to manage their energy budget and the supplier to help the customer pay what they owe.

I soent 2 hours on a chat line which was a disaster and the only thing i was told was to turn my smart meter off for 24 hours and it will then give me the correct price .

Is this correct please as mine says 40.91 at the moment .

Service is terrbile 

It sounds like someone or something may have sent the SMETS Command Update Tariff Configuration to correct the rates applied to the meters and therefore the IHD. Usually, that command goes through within a few hours but it can sometimes take up to 24 hours to fully go through.

You can leave the IHD on in the meantime - it will pick up the data regardless.

Once the rates on the meters are refreshed, it will cause any connected IHD or CAD to pick them up as well, along with any apps such as Hildebrand Bright, Hugo or Loop.

Updating the OVO app requires a different process, which is currently ongoing.

Hi , I've had my smart meter for around 5 years, when it was with SSE it was fine , since they moved me to ovo around 11 months ago it doesn't seem right. I've noticed the daily charge is different to the total cost on the app, I understand this is because daily standing charge and vat are added on, but also every day a extra 80 pence more seems to be taken off my balance. This is mind boggling.

Hey @Discoman ,

Chances are the fix is really simple - please ask the Support Team to run the SMETS Command Update Tariff Configuration against both meters.

Could you also show us photos of what you’re seeing please? Make sure to remove personal info like your account number, MPAN/MPRN and address as this is a public forum.

Howdy @Ian01 !

It should do. If it doesn’t seem to budge, try asking the Support Team to run the SMETS Command Update Tariff Configuration which should force the updates through.

I am on prepayment with OvO/Boost.

As per the title, my smart meter has not updated to Octobers tariffs, I am still on Aprils tariffs.

I have spend many many MANY hours in calls or webchat over the past month and have gotten no where. I have been told differnet things by different people and am banging my head on a brick wall.

I am sick of being told, ‘ we will do ----------- please wait 10 working days’  ‘Someone will be in touch with you, please wait 10 working days’ and nothing changes, nothing gets fixed and no one gets in touch..

My last conversation today was that they couldn’t read my neter and that my ‘balance’ was incorrect. When I asked how he knew what my balance was if he couldn’t read my meter, he said ‘ we are not talking about balance’

I was send an email with questions about my meter etc which I have filled in. but I suspect this is yet another brick wall I will be hitting my head on.

Both the WAN & HAN lights flash green every 5 seconds, and I have excellent 4g signal next to my meter.

On top of that despite being on a SMETS2 meter I am recieving vouchers for my £66 and the app has not updated my balance since 19th August!!

Can anyone shed some light??

Hi @RHewitson

I would also try one of the 3rd party apps to see if they can see your usage information

https://hugoenergyapp.co.uk/

https://loop.homes/

https://play.google.com/store/apps/details?id=uk.co.hildebrand.brightionic