Why is my Secure Liberty 100 electricity smart meter beeping?

@Jones please see my reply above, which I got from my S2 expert contact at OVO. 

Please reach out to Spark today to request a same day appointment. 

Thanks @Tim_OVO.

I’m really glad you’ve raised this issue here @Jones. It’s the first time on the Forum that we’ve heard of audible alarms from the Liberty meters. It’s clearly something we’ll be investigating further.

I’ve noted that the alarm changed in character (shorter off-period) from when you first reported it. I’ll be interested to discover if that was due to a second “fault” being detected, or merely that a certain amount of time had elapsed without the initial fault being addressed.

I’ve also found that there are SMETS Commands relating to alerts. This means it’s likely that an alarm response gets sent to your Energy Supplier if they’ve configured it to do so. I wonder if Spark have applied this function in your case, and (if so) what is their procedure for handling such incoming errors.

Feel free to copy any of this to Spark in future correspondence.

Thank @Tim_OVO 

i am still trying to get Spark to understand the urgency required!

i have just read them your comments and now on hold....

@Tim_OVO  Spark are saying not a safety issue. I’m nearly in tears here with frustration. I don’t know what to do.

It may not be a safety issue. But they haven’t provided you with enough information to know what is their diagnosis of the audible alarm… nor the change in periodicity. For that reason I can appreciate your frustration.

Two Spark website pages you may now wish to refer to:

Treating Customers Fairly has a list of aims which are worthwhile considering in light of your current experience

Complaints lists the (Ofgem approved) complaints procedure. Although they specifically request that you telephone, I would recommend using email because it gives you a time/date-stamped copy of what you write.  customerservice@sparkenergy.co.uk

I have finally got through to someone who has appreciated my frustrations and have an engineer coming this evening. Only because I mentioned that my lights had flickered this afternoon!
thank you guys for all your help. I’ll let you know how it turns out.

Samantha 

Thanks @Jones - The Moderators, like @Tim_OVO, don’t work weekends. But I’ll be around.

I hope the engineer takes a moment to put your mind at ease by telling you what caused the Alarm to start in the first place. You could ask his name, although company policy is probably that you only get his forename.

Any news @Jones ?

Did you receive a visit from a tall dark stranger bearing a toolbox?

My liberty 100 electricity meter beeps every 30 seconds or so. Otherwise seems to be working ok anyone any idea what is causing it or how to switch it off?

Hey @Jolid ,

It sounds like there might be a fault with it. Have you checked the display on the meter itself?

Are you on Pay As You Go perhaps?