Why is my Secure Liberty 100 electricity smart meter beeping?

Oh rats!

Sorry. What was on my mind was whether the beeping is possibly related to the manufacturer, Secure, have sent the SMETS2 upgrade code to this meter. You will recall that this came up in the video-dialogue you sent me a couple of months back. Secure have already been sending these upgrades OTA (Over The Air) before OVO starts the migration process.

I’m not even sure that the beep is indicative of a fault. It’s just as likely that it is a manifestation of the firmware upgrade status.

So has OVO got a Liberty S2 specialist who could check this?

Update. 
the beeping is now every 2 seconds 😩

my head is about to explode 🤯🤯🤯🤯🤬🤬🤬🤬🤬🤬

i was told the meter would be changed today but now been told 23rd!  Not an emergency because we still have power.

Quite frankly, the customer service for your Spark Energy division is shocking!

Oh my goodness!

I’ve now found references to these Liberty meters having an audible alarm… but the only indications I can find for what might trigger it are:

• Low credit on a prepay meter (doesn’t apply in your case)
• Removing one of the covers, but that requires snipping a seal to get to the bolt which holds it
• Excessive magnetic fields in the vicinity

I’m pretty sure that there’s a maintenance code which can be entered on the keypad to stop the alarm sounding. @Tim_OVO - is there a possibility that an in-house S1 Engineer might be able to send such a code to @Jones ?

@Transparent thank you for trying to help. Really appreciate it x

@Transparent do you work for OVO? You should be sent to Spark to teach them customer service skills!!!!

i am waiting for a manager to call me. I have taken the day off work, but can’t go out just in case, although I know it probs won’t happen, there is a chance someone comes to help. Therefore stuck here with the beeping for company 🤯

No, @Jones  I don’t work in the Energy Sector. I’m a self-builder, as you can see from my partially-completed tutorials on underfloor heating!

All OVO staff have Forum Names with the suffix _OVO. That’s why I asked @Tim_OVO to get an answer from an internal engineer for you.

But I am a member of a community group who are part of the Transition Towns movement, and I’m continually seeking out engineers who won’t mind having technical discussions!

As the Government devolves more control over our energy strategy to community groups, it is inevitable that a Forum like this will attract people from an engineering background who would like to take practical steps to make better use of our renewable energy resources.

I don’t think the Customer Services Depts of Spark or OVO make good use of the technical expertise here. It would save them a lot of time if a customer could provide the reference to something we’ve already discussed or diagnosed here. Ultimately that saving gets reflected in our Bills.

Feel free to write to Spark’s Head of Operations and say how you feel. Anything which is a positive suggestion is going to receive a better response than (yet) another complaint. An online search for “Spark Chief Operating Officer” is probably the right level to aim for. (A Director is too high up the chain of command).

@Transparent thank you 🙂

@Tim_OVO please please can you help with a code??? I’m going crazy here 🤪

Hi @Jones I’m still trying to find an answer for this. 

My advice would be to reach out (once again) to Spark Energy. At this point, all OVO can do is give general advice on the meter you have and what this sound indicates (which I’m in the process of getting for you). It’s Spark that will need to understand this themselves, and agree with you a response which should be to replace the meter.