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Rank 2
Sep 13, 2020 4:43 PM UTC
Solved

Why is my Secure Liberty 100 electricity smart meter beeping?

Our Liberty 100 meter has started beeping for some reason. There is a code of E1. What does this mean? We also have a message about credit and cost, but we pay by monthly DD. 

 

Can anybody out there please tell us how to stop this beeping???

Tim_OVO
Tim_OVOBest Answer
OVO Forum Legend
Sep 18, 2020 2:50 PM UTC

Updated on 07/10/26 by Chris_OVO

 

Sorry to hear about your beeping electricity Secure Liberty smart meter - that does sound frustrating and indicates there could be a fault with the meter.

 

It’s worth checking that the beeping is definitely coming from your electricity meter. It’s more often a gas meter making a beeping noise when its battery  is running low - see more details on this related topic.

 

As our faulty meter guide suggests another possibility is that a carbon monoxide detector close to your meter is actually the culprit behind this beep.

 

If you’ve double checked and the beeping is definitely coming from your electricity meter there’s a few things that might be causing this:

  • Low credit on a prepayment meter (which may suggest your meter mode has been incorrectly changed if you usually pay monthly for your energy)
  • The front cover of the meter being loose, breaking a magnetic seal triggering the alert sounds 
  • Excessive magnetic fields in the vicinity, which have the same effect as the breaking of the magnetic seal mentioned above. 

 

In any case our Support Team can help to get to the bottom of things. They may request a video recording demonstrating the beep before advising of the next steps. If they assess that the beeping may be a tamper alarm this  should be treated as an urgent same day appointment. 

 

Keep us posted with the outcome - this will help others who might experience similar in future. 

 

 

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Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6

31 replies

Tim_OVO
OVO Staff
OVO Forum Legend
Dec 5, 2022 12:14 PM UTC

We’ve has this asked before, @Jolid, here:

 

“Sorry to hear about your beeping electricity Secure Liberty smart meter - that does sound really frustrating and indicates that there could be a fault with the meter.

 

It’s worth checking that the beeping is definitely coming from your electricity meter, it’s more often a gas meter which emits a beeping noise when the battery on the meter is running low - see more details on this related topic. As our faulty meter guide suggests another possibility is a carbon monoxide detector close to your meter is actually the culprit behind this beep.

 

If you’ve double checked and the beeping is definitely coming from your electricity meter there’s a few things that might be causing this:

  • Low credit on a prepayment meter (which may suggest your meter mode has been incorrectly changed if you usually pay monthly for your energy)
  • The front cover of the meter being loose, breaking a magnetic seal triggering the alert sounds 
  • Excessive magnetic fields in the vicinity, which have the same effect as the breaking of the magnetic seal mentioned above. 

In any case our Support Team can help to get to the bottom of things. They may request a video recording demonstrating the beep before advising of the next steps. If they assess that the beeping may be a tamper alarm this  should be treated as an urgent same day appointment.”

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6