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W
Rank 1
WattsEl
Rank 1
January 20, 2019
Solved

Why is my gas smart meter making a throbbing humming noise?

  • January 20, 2019
  • 12 replies
  • 35875 views
Hi,

we recently reported a noisy gas meter that was making a throb. OVO were fantastic and agreed that although not dangerous it would be very annoying and sent an engineer to fit a new one along with a new smart meter.

For a few days we had blissful silence.... but then yesterday the throbbing returned.

it is now even more regular (albeit not quite as noisy) and driving me insane!

we have had work done and it is now secured to a stud wall and I’m wondering if this is not helping?!

Please tell me this isn’t a normal sound on a meter and that something can be done.... I can’t tune out from the throb throb throbbing....... 😩

Thanks
Best answer by oligun93

Updated on 14/05/26 by Chris_OVO

Some noise from your smart gas meter is considered normal, however if this is particularly loud or a beeping noise, we may need to check whether a meter replacement is required.


If your gas smart meter is making a beeping sound, it's likely that the battery is low and the meter will need replacing free of charge. Reach out to our Support Team to arrange this.  


If the noise is a more mechanical or humming sound, this is usually deemed safe, however we need to see if it's coming from the meter itself or the regulator (this is a cone shaped object that sits on top of your gas meter). In order to check this, it'd be great if you could take a video of the meter and email it to the Support Team , they'll be able to investigate the issue and arrange for an engineers visit if needed.

 

Find out more about what can cause these noises on our full guide to meter faults here.

 

If you can smell gas in the house or around the meter, then you’ll need to contact the National Gas Emergency Service by calling 105. You can find more about electric and gas emergencies here.

OVO customer but not got a smart meter yet? - Book today!

Interested but not yet an OVO customer? - Check out our plans!

12 replies

O
Newcomer
oligun93Solved
Newcomer
January 30, 2019

Updated on 14/05/26 by Chris_OVO

Some noise from your smart gas meter is considered normal, however if this is particularly loud or a beeping noise, we may need to check whether a meter replacement is required.


If your gas smart meter is making a beeping sound, it's likely that the battery is low and the meter will need replacing free of charge. Reach out to our Support Team to arrange this.  


If the noise is a more mechanical or humming sound, this is usually deemed safe, however we need to see if it's coming from the meter itself or the regulator (this is a cone shaped object that sits on top of your gas meter). In order to check this, it'd be great if you could take a video of the meter and email it to the Support Team , they'll be able to investigate the issue and arrange for an engineers visit if needed.

 

Find out more about what can cause these noises on our full guide to meter faults here.

 

If you can smell gas in the house or around the meter, then you’ll need to contact the National Gas Emergency Service by calling 105. You can find more about electric and gas emergencies here.

OVO customer but not got a smart meter yet? - Book today!

Interested but not yet an OVO customer? - Check out our plans!

    S
    Newcomer
    solidangel
    Newcomer
    February 16, 2019
    Hi all,
    We had our gas smart meter fitted on Thursday and all was fine until this afternoon when it suddenly started making a constant "ticking/clicking" sound. The best description I can give is if you turn a bike upside down and spin the back wheel.
    A while ago it was also making a low frequency tone sound but that seems to have stopped.
    The noise is constant whether gas is on or not and I can't see anything obvious when I look at the meter.
    Really not sure how to procede so any advice would be really welcome.
    Cheers
    S
    Newcomer
    solidangel
    Newcomer
    February 16, 2019
    Please close. Culprit found 😳
      Slinky
      Newcomer
      Slinky
      Newcomer
      February 17, 2019
      @solidangel

      Do tell.., what was it? Surely the installation engineer didn't leave his watch in your meter cupboard, did he?
      Perhaps it was something innocent like a drip from an over flow/leaky guttering?
      "The only queer people are those who don't love anybody."--Rita Mae Brown
      W
      Rank 1
      WattsElAuthor
      Rank 1
      March 1, 2019
      Thank you @oligun93

      I have got back in touch with them to get some advice.... will see what they say!

      kind of wish I’d had it moved outside when I had the chance now!

      Hopefully i I can get it resolved

      thanks for what responses.

      Inteigued by yours @solidangel
      M
      Newcomer
      Mumillion
      Newcomer
      January 15, 2021

      My gas smart meter is making a loud ticking noise and nearer sounds like water rushing through.  What do I do?

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 15, 2021

      Hi @Mumillion ,

      Sounds like there might be a possible fault there. I’d recommend contacting the Support Team for advice on this. They’ll probably ask you to send in a video of the gas meter making the noise so that it can be checked.

      There’s some more details over here too.

      I hope this helps

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        M
        Newcomer
        Mumillion
        Newcomer
        January 15, 2021

        Thank you.  I'll email them with a recording. 

          H
          Rank 2
          Ham
          Rank 2
          February 15, 2025

          Hey everyone! 
           

          does anyone know what to do? My gas meter has started making noises. It’s not coming directly from the meter it’s  the pipes surrounding it - it sounds like they are rubbing together? It happens for around 15 mins every few hours. 
           

          As an ex energy employee I’m not too worried about it as my supply hasn’t been affected. But you know, I’d like to be sure it’s not a gas leak. 
           

          I’ve tried to chat online, but I just keep getting disconnected. What do you think I should do? 

          Peter E
          Super User
          Peter ESuper User
          Super User
          February 15, 2025

          Safety First: If you suspect that you may have a gas leak you must report it immediately on

          0800 111 999 and turn off your gas.

           

          I'm assuming you know that gas meters use bellows and they can make a rasping sound when they operate. Sometimes I can hear mine operating and sometimes not. If all your appliances that use gas are switched off there should be no sound. When you are using gas again then you should hear the gas meter making a noise. Sometimes the noise comes from the pipes but it will be sound and vibration coming from the meter.

           

          Hope that helps

           

          Peter

           

          Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
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