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Nat995
Rank 1
Feb 12, 2018 10:11 AM UTC
Solved

Why is my Chameleon IHD not working?

Hi

Since having my new meters fitted the IHD loses its connection, sometimes for a month, I think it's faulty, does anyone else have this problem?

Tim_OVO
Tim_OVOBest Answer
OVO Forum Legend
Mar 6, 2019 12:27 PM UTC

Updated on 10/10/25 by Ben_OVO

 

Sorry to hear about the issues you’re seeing with your In Home Display (IHD).  If your device shows “Waiting for current data” and it’s be more than 6 weeks since the install, this could indicate a communication issue either between the IHD and the Smart Meters or between the Smart Meters and OVO.

 

Here’s some things which can cause communication issues between your IHD and your Smart Meter:

  • Distance: make sure your In Home Display is near your electricity meter - ideally within 6 metres. If it’s not connected or isn't showing usage data, move it closer!
  • Obstructions: Is there anything that could be blocking the signal between the IHD and the meters (eg an exterior wall)?
  • Home Area Network (HAN): your smart meter(s) might not be on the HAN, preventing devices from connecting to it (if not paired to the meters the IHD will show the incorrect time/date)
  • Firmware: there might be a firmware issue with the IHD or smart meter, that’s causing connectivity issues.   

 

For more help see our IHD guides for S1 meters or S2 meters.

 

You can check for smart meter issues via your online account or app using the guide below. If you think there’s any issues reach out to our Support Team for further help.

 

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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34 replies

Lucy_OVO
Retired Moderator
Lucy_OVO
Retired Moderator
Feb 12, 2018 4:17 PM UTC
Hi

Since having my new meters fitted the IHD loses its connection, sometime for a month, i think it's faulty, does anyone else have this problem ?

Hey Nat995,

Have you tried to move the IHD closer to your electricity meter? It may keep cutting out due to connectivity issues.

Lucy
You guys know what’s watt
Rank 1
Nat995Author
Rank 1
Feb 12, 2018 5:24 PM UTC
Hi,

I have tried this and it has no effect at all

Thanks
Newcomer
reginaldo
Newcomer
Mar 1, 2019 7:31 PM UTC
I hope someone can help me - the IHD was set up Wednesday lunchtime (now Friday eve) and it still is waiting for current data apparently and does not seem to know when i am putting kettle on etc...is this normal or if not what do i have to do to get it fixed without calling someone and losing my Self Service Reward? Thanks in advance!
Tim_OVO
OVO Staff
Tim_OVOBest Answer
OVO Forum Legend
Mar 6, 2019 12:27 PM UTC

Updated on 10/10/25 by Ben_OVO

 

Sorry to hear about the issues you’re seeing with your In Home Display (IHD).  If your device shows “Waiting for current data” and it’s be more than 6 weeks since the install, this could indicate a communication issue either between the IHD and the Smart Meters or between the Smart Meters and OVO.

 

Here’s some things which can cause communication issues between your IHD and your Smart Meter:

  • Distance: make sure your In Home Display is near your electricity meter - ideally within 6 metres. If it’s not connected or isn't showing usage data, move it closer!
  • Obstructions: Is there anything that could be blocking the signal between the IHD and the meters (eg an exterior wall)?
  • Home Area Network (HAN): your smart meter(s) might not be on the HAN, preventing devices from connecting to it (if not paired to the meters the IHD will show the incorrect time/date)
  • Firmware: there might be a firmware issue with the IHD or smart meter, that’s causing connectivity issues.   

 

For more help see our IHD guides for S1 meters or S2 meters.

 

You can check for smart meter issues via your online account or app using the guide below. If you think there’s any issues reach out to our Support Team for further help.

 

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    Newcomer
    Adam1968uk
    Newcomer
    Jul 20, 2019 7:21 PM UTC
    We have had smart meters put in, ihd arrived a week or so later. It was 'switched on' ovo's end but all we've had is 'waiting for current data' for a week. Any ideas?
    Newcomer
    Adam1968uk
    Newcomer
    Jul 21, 2019 11:41 AM UTC
    So, no one knows anything?
    Barnabee
    Newcomer
    Barnabee
    Newcomer
    Jul 22, 2019 11:18 AM UTC
    Lots of people get this problem, including me. If you have tried the usual switching it off and back on after a minute and moved it closer to the meter then it is unlikely to work for 6 to 8 weeks whilst your accounts are being set up correctly.

    It is not just OVO customers experiencing this problem. The energy forums are awash with complaints about IHDs. The energy company Bulb has recently put out a statement apologising and a full explanation of what went wrong. Apparently there is a fix coming out in September for the type of IHD that we have been supplied.

    The system appears to have been rushed in without being fully tested.
    Newcomer
    Adam1968uk
    Newcomer
    Jul 22, 2019 1:55 PM UTC
    Nice one, thanks for taking the time to reply.
    Amy_OVO
    Retired Moderator
    Amy_OVO
    Retired Moderator
    Jul 22, 2019 3:14 PM UTC
    Thanks for stepping in @Barnabee, we tend not to moderate over the weekend @Adam1968uk, but we will try and get back to you as soon as we can.

    @Barnabee's info is bang on, but it may not apply to your meter type. I've moved your posts here, this topic helps cover the answer please check out @Tim_OVO's answer below for your next steps!


    I hope someone can help me - the IHD was set up Wednesday lunchtime (now Friday eve) and it still is waiting for current data
    Still not connected, @reginaldo ?

    Make sure it's near the electricity meter, and look for the 'WiFi' symbol top left of the meter screen. If it's not there, we might need to 'pair' the device to the meter, which we need you to call to sort: 0330 303 5063
    OVO-Joyed to help!
    Newcomer
    reginaldo
    Newcomer
    Jul 22, 2019 3:31 PM UTC
    Thanks for tip - I was told that a next gen version would be sent to me (apparently the one I have is showing nonsense) which is a known fault (?!) anyway that was a full 3-4 months ago - does anyone know what is the status update for the new gen IHD?
    Show more replies
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