Why does OVO send an engineer to read my smart meter?

Great question! Whilst you no longer need to submit monthly readings once you’ve had a smart meter installed, we still need to send out a meter reader who’ll visit roughly every 2 years. This is a industry-wide requirement and means we’ll check not only the reading but also that the meter is safe and functioning as it should. Currently we employ meter readers from ‘Morrisons Data Services’, and our Support Team can confirm whether the visit is genuine, if you’re concerned.

If you're not in when they visit, the meter reader will leave a card to let you know they’ve tried to visit. It's not a problem , they'll try again in around 6 months time.

You can check that your meter is still sending us the readings automatically on your online account or OVO app (download for Android or iOS) - if you do notice any communication issues complete the smart meter health check for your meter type below and contact our Support Team with the results.