Smart meters are working but not communicating with OVO - why?

It's now the 11th day since my SMETS2 meter installation, during which time I've only had the electricity data available. Unsurprisingly, this data is erroneous because my meters don't yet have my OVO Tariff information uploaded to them.

Nevertheless I've had a couple of goes at @tony1tf 's recommended IHD reset procedure on my Chameleon. It works as he described, and in my case it isn't actually necessary to unplug and replug the charger lead. Merely holding in the On/Off button was sufficient.

I still didn't get any gas readings, but for the record, my Chameleon comes up reporting the firmware as "IHD3 8.0", followed 3 seconds later by the GUID number of the unit. It would be interesting to know if this is what @tony1tf 's replacement unit says.

HI @Transparent

My IHD responds with "IHD 7.4" so I guess the firmware is slightly older.
I agree that just turning the device off with the button on the back, gets to this boot up state. Done this many times over the last few weeks., but we are never getting electricity readings, only gas.
Havn't received an updated device yet.

Tony

Hey @tony1tf,

It's odd that it's not showing your electricity usage. Is your elec meter in a box/cupboard or near anything metal? This might interrupt signal.

Cheers

I don't think it can be that @Nancy_OVO.

@tony1tf is getting gas meter readings. I thought the Electricity Smart Meter was the master, and the gas meter is a slave. The gas meter only fires up the Zigbee network to send a reading at intervals of 10-mins or greater. That's how it conserves battery-life.

But the Chameleon IHD gets updated every 10secs. So this must be linked only to the electricity meter.

HI @Transparent and @Nancy_OVO

I have placed the IHD just beneath the electricity and gas meters in the garage for several weeks now - the whole Zigbee network occupies no more than a cubic metre, so, no, you can't blame metal boxes and the like. The system does not send smart meter readings to OVO, and the IHD only shows gas usage. The technical department is supposed to be sending a new IHD with updated firmware, but I read today that OVO has taken on another failed company of 235000 customers, so that will no doubt delay dealing with OVO's own customers. One day I hope to be able to recommend OVO to others, but not presently.

Tony

My meters haven't been commutating with Ovo for 2 months now. It was working previously and has been ok for several years. I raised this with Ovo 2 months ago and nothing has been done to fix the issue.

One major problem I have is that my electricity usage now seems dramatically higher when I manually read the meter than what was being reported by the smart meter and previously sent to Ovo. This cannot possibly be correct.

When originally installed mobile reception for my property was very poor and an additional aerial was added for the meter. This solved the issue on installation and the meter communicated with Ovo successfully for years.

Shortly after the meter was installed a new mobile mast was installed, and this is less than 200m away from my house. Now, years later, my meter cannot connect to the network (WAN light is solid) and is a dumb meter.

The advice I've had from Ovo this time is that they'll fit an aerial. But I already have an aerial, and they should know that.

This is really frustrating. It really can't be this complicated to fix a problem like this.

Hi

I've had a smart meter for several years with no issues. However, I’ve just noticed that my June bill was based on an estimate and there is no usage data in the app since 21st June. So it looks like both gas and electric meters have stopped sending data in the same day!?

Any suggestions? Hesitant to call OVO as I will loose my Self Service Reward

Having read another post, I’ve checked the lights on the meter and the WAN light is lit solid red, which I understand indicates that it is not connected. What should I do?